Stanley W. Email & Phone Number

California, United States

Washington, District Of Columbia, Us

Redwood City, California, Us

• Strategic trusted partner to the SVP of Global Client Services driving operating mechanisms and cross-functional strategic initiatives • Provided support to various day-to-day operating mechanisms and acting interlock between three global regions• Developed and led Covid response and strategy, including triage process and employee communications for case management; Managed reduction in force initiative; Partnered in goals setting, onboarding, recruiting

San Francisco, California, Us

• Drove and improved relationship management with top enterprise client• Enhanced internal program management and collaborated with Product and Eng to launch enhancements• Developed new hire onboarding plan

As part of the internal consulting group at Bank of the West, Stanley led recruiting, developed team branding and marketing strategy. Created year end performance evaluation standards and 360 feedback process.• Assisted various executive members as part of the Transformation Program Office for a full organizational redesign. Developed diagnostic recommendations around incentives/compensation and sales efficiency at the enterprise level• Conducted full evaluation of the middle and back office for an executive business partner. Recommended tactical strategic options with implications to $25MM in savings. Analyzed current state and provided process improvement recommendations on several key processes with the consolidation of three operation centers into one: Consent to Share, Client Reviews, Client Reporting/Research, ILOC Advance, Welcome Letter, Ordering Checks/Debit Cards, Forms Updates

Charlotte, Nc, Us

Led multiple strategic project initiatives while acting as liaison between various business partners. Managed a team of default/disposition analysts with coaching. Determined future state of group responsibilities, led recruiting efforts and provided strategic and analytical guidance Provided strategic and analytical guidance throughout the product/project lifecycle. • Led product development and strategic enhancement efforts through the creation of dashboards to track various default loan products (REO, Foreclosure, Short Sale) and performed strategic analysis to improve portfolio profitability, performance, and operational performance • Refined Model Risk Management model attestation/spreadsheet inventory strategy with implementation across seven business lines. Acted as the main liaison between various lines of businesses and Risk partners to reduce process redundancies• Led efforts in data analysis, data extracts, supported ad hoc requests while identifying business trends within the default mortgage and banking industry. Fulfilled over 100 internal reporting and analytic requests• Developed project tracking methods and implemented communication plans while working collaboratively with multiple internal business customers and partners

Contribution: Received BearingPoint’s Compass Award for exemplary work during Q3 – 2008 & Q1 – 2009. Top performing West Coast Financial Service Senior Consultant in 2009, 2010, 2011. • Developed new university on-campus recruiting strategy and new hire onboarding experience• Expanded breadth and depth of loyalty rewards program at large US bank by developing 3-5 year target state roadmap. Evaluated current state capabilities and conducted gap analysis for business process and technology improvements, and completed secondary research for industry loyalty needs and trends (mobile and vendors)• Developed 3rd party operational support model for an operational platform support strategy and documentation initiative at a global payments firm. Developed operational framework including: communications plan, escalation procedures, vendor SLA, governance plan, and detailed operations manual, and over 15 future/current state business process models• Spearheaded business and functional CRM strategy project to integrate communication and CRM capabilities at a global investment firm.