Greg Stanley Email & Phone Number

Hamilton, ON, CA

Toronto, Ontario, Canada

Toronto, Canada

Dublin

• Developed and updated documentation for various products and internal procedures.
• Deployed a help desk system to track support requests, followed by expansion of same to sales and accounts departments.
• Performed in person and remote product demonstrations to customers.
• Briefed the sales team on new digital products and procedures.
• Performed competitor analysis and reported key findings.
• Trained new employees and provided them with important information and resources as part of training procedures.

Dublin

• Provided thorough support and problem resolution for end-users of proprietary software.
• Digitized textbooks and managed educational resource web site and accompanying mobile apps.
• Developed a social media plan and streamlined existing profiles.
• Managed existing websites ensuring that the content was accurate and up to date.
• Maintained up-to-date knowledge of all company products and service procedures.
• Maintained composure and patience when faced with difficult customer situations.

Blackrock Shopping Centre

• Consistently exceeded targets across various KPIs including; gross sales, cross sales, conversion rates and customer satisfaction.
• Ensured that other members of the sales team were aware of the product range and of any promotions.
• Advised customers of the best product and/or service package based on their needs.
• Followed up with established customers to offer additional products and/or services.

Blackrock Shopping Centre

Sales was my primary function in O2 during this period. I was consistently exceeding targets across various KPIs including; gross sales, cross sales, conversion rates and customer satisfaction.

Dublin, Ireland

• Created of a flagship website for Publishing Ireland, which included a section restricted to members, full SEO configuration, Google analytics and integrated social media.
• Migrated and consolidated website and domain portfolio to a single provider.
• Implemented successful social media campaigns, with a substantial increase in subscriptions.
• Coordinated the representation of members at London Book Fairof and set up the stand in advance of their arrival.
• General office administration.

Dublin

I spent two months with An Gúm as part of my Masters degree in UCD. During my time there, I was involved in proofing and editing manuscripts for both print and digital publications.

Master'S Degree, Scríobh Agus Cumarsáid Na Gaeilge (Copy-Editing)

Activities and Societies: An Cumann Gaelach This particular course provides students with a more contemporary approach to the Irish.

Higher Diploma In Science (Nfq Level 8), Computing

As a graduate of a non-technical subject, the Higher Diploma in Science in Computing from Griffith College Dublin gave me the opportunity.

Bachelor'S Degree, Politics And Modern Irish

Activities and Societies: An Cumann Gaelach Joint majors in Political Science and Modern Irish. I particularly enjoyed political.