- Formation of the payment team and all internal policies and procedures- Guide/train team members to maintain all procedures- Mentored senior team members in process improvement- Trained team members on BPMN modelling- Monitoring daily activities to ensure processes to maintains efficiency- Continual collaboration with other Head of department to further enhance overall teamefficiency and operational processes- Collaboration with both internal and external partners to ehance processes resulting in higher customer satisfaction- Collaboration with delivery team on projects pertaining to payment processes

- Assist with customer enquiries on system/platform issues and coordinate resolution with developers- Utilizing database queries to identify and resolve issues- Collaboration with various departments on project deliverable and unit testing to ensurebusiness requirements are met- Liaising with external organisation to build out functionality that fit business needs

- Collaborated closely with Business Analyst, Business owner and System Architect to understand business requirement and providing valuable feedback to business on feasibility and implementation estimate.- Redesigned overall user experience on one of Department of Environment and Science’s Macropod activity, from application to payment stage.- Acted as lead system analyst and developer along side system architect to implement the updating of fee structure across the CONNECT business platform.- Acted as lead system analyst and developer along side system architect to implement a new experience of payment across the CONNECT business platform

- Documented new business processes that is being implemented for both Department of the Treasury and Department of Environment and Science.- Creation of Connect user manual for Department of Environment and Science

- Assisted CEO and Strategic Planning Director in setting organisational goals- Project managed the acquisition and merger of another organisation- Co-facilitated the setting up of the Integrated Renal Centre (the largest centre to date for NKF) - Performed KPI tracking across all departments

- Performed annual financial forecasting and budgeting for both OPEX and CAPEX- Performed financial review and reporting for 31 dialysis centres- Provided analysis of cost components, and submit recommendations for policies and initiatives- Established new financial reporting format, analysing dialysis centres’ Operational expenditure- Performed inventory projections for procurement of medical consumable with high accuracy- Provide financial analysis for the introduction of Single-use dialyser- Project managed and analyse financial benefits of a differing medical consumable- Assisted the organisation to have a significant amount of cost savings