Stanley Hou Email & Phone Number

Oakland, CA, US

San Francisco Bay Area

• Filled in for permanent Director, Operations and then Director, President’s Office during respective parental leaves, taking on their day-to-day and management responsibilitiesKey Achievements:
• Integrated Objectives and Key Results (OKRs) and lean planning principles into organization-wide planning processes, reducing total spent on annual planning process by >50% and increasing stakeholder satisfaction.
• Led planning of all-staff retreat focused around staff… Show more Filled in for permanent Director, Operations and then Director, President’s Office during respective parental leaves, taking on their day-to-day and.
• Led planning of all-staff retreat focused around staff development, strategic planning, and team-building, including agenda design and management of $100K budget Show less

San Mateo, California, United States

• Oversaw and led strategic planning, people operations and co-working space operations as a member of the executive teamKey Achievements:
• Planned and oversaw integration of OneValley and Philanthropy U’s operations following merger, including supporting finalization of legal documents, overseeing the transfer and liquidation of acquired assets, and.
• Led 3-person People Operations team that hired and onboarded 20 new employees (50% headcount… Show more Oversaw and led strategic planning, people operations and co-working space operations as a member of the executive.
• Led 3-person People Operations team that hired and onboarded 20 new employees (50% headcount increase) and achieved <12% voluntary attrition during “Great Resignation”
• Implemented company transition to hybrid in-office work after year-plus of fully remote work, including organizing a 3-day all-staff retreat to welcome and re-transition the team
• Managed development of Remote Work Policy outlining company-wide core principles, approach, policies, and key processes and norms with respect to hybrid and remote work

Oakland, California, United States

• Oversaw and led strategic planning, people operations, and strategic projects as a member of the executive teamKey Achievements:
• Designed, ran, and iterated upon organizational strategic planning framework and processes, using Objectives and Key Results (OKRs) to enable the organization and teams to set quarterly, annual, and long-term goals in.
• Led people operations and culture-related initiatives, contributing to the organization becoming officially… Show more Oversaw and led strategic planning, people operations, and strategic projects as a member of the.
• Led people operations and culture-related initiatives, contributing to the organization becoming officially certified as a "Great Place to Work"
• Implemented org-wide transition to 4-day workweek, following an initial experiment that demonstrated improved productivity and received 100% approval across the team
• Collaborated with CEO to re-envision and rebuild the Board of Directors, including the recruitment of four world-renowned development leaders as new members, to increase the board's ability to support governance and.

Greater Los Angeles Area

• Completed key strategic planning projects for Bright Star Schools (a charter school management organization) during summer fellowshipKey Achievements:
• Delivered extensive evaluation of Bright Star's options for future strategic growth, identifying a set of traditional and non-traditional strategies, designing an analytical framework to assess and compare options, and.
• Performed assessment of Bright Star's… Show more Completed key strategic planning projects for Bright Star Schools (a charter school management organization) during summer fellowshipKey Achievements:
• Performed assessment of Bright Star's programs and services for at-risk students, collaborating with various stakeholders to design a more holistic strategy to serve those students' needs Show less

New York, New York, United States

• As a management consultant, supported clients in various industries in solving most paramount strategic and operational issuesKey Achievements:Anti-Money Laundering (AML) Program Enhancement for a Financial Services.
• Devised and implemented new methodology for planning and executing assessments of firm-wide AML programs, culminating in a 300% increase in annually planned assessment effortsProgram Stand-up and Project Management for.
• Devised and implemented new methodology for planning and executing assessments of firm-wide AML programs, culminating in a 300% increase in annually planned assessment effortsProgram Stand-up and Project Management for.
• Led a 12-person multidisciplinary team to operationally and technologically enable the CFPB to receive, process, and respond to over 4,000 monthly consumer complaints related to the debt collection industry
• Headed a 5-person cross-functional team to develop and launch the Consumer Complaint Database, a public online database of individual consumer complaints received by the agency, a first-time technical achievement by.
• Led and oversaw the testing of over 20 major system upgrades and fixes to the agency's central complaint handling system following the system’s initial launch, developing a testing methodology for use throughout the.

Phnom Penh, Cambodia

• During sabbatical, supported leadership team of small NGO with strategic planning consulting and management trainingKey Achievements:
• Created the organization’s first-ever strategic plan to define the organization’s vision, mission, and goals; evaluate organizational strengths and weaknesses; and prioritize future initiatives
• Designed and facilitated professional skill-building workshops for management staff, sharing management and communications best practices in both Western… Show more During sabbatical, supported leadership team of small.
• Designed and facilitated professional skill-building workshops for management staff, sharing management and communications best practices in both Western and Eastern cultures
• Redesigned and carried out the annual staff satisfaction survey, compiling feedback and responses from across the organization and presenting the key findings Show less

Greater Chicago Area

• As a management consultant, supported clients in various industries in solving most paramount strategic and operational issuesKey Achievements:Contact Center Consolidation and Cost Savings Strategy for New York State:
• Engaged contact center management teams and telecommunications providers to initiate efforts to consolidate and/or eliminate state agency-operated toll-free lines and generate over $2 million worth of cost.
• Engaged contact center management teams and telecommunications providers to initiate efforts to consolidate and/or eliminate state agency-operated toll-free lines and generate over $2 million worth of cost.
• Identified and evaluated the customer service-related best practices of the client's major competitors, and devised recommendations aimed at transforming the client's customer service Show less

Greater Detroit Area

• As a summer intern, supported a "Big 3" automotive client with digital marketing strategy projectsKey Achievements:
• Performed competitive audit for a large automotive client by assessing the digital marketing strategy of 15 competitors, and presented summary of best practices to client marketing executives
• Researched emerging trends in mobile marketing and formulated a list of potential pilot programs for an automotive client to capitalize on opportunities in the mobile market

Master Of Business Administration (Mba)

Activities and Societies: Global Social Venture Competition (Entrants Experience Manager), Sports Business Club (Co-President), Challenge.

Bachelor Of Business Administration (Bba), Gpa: 3.85 / 4.00

Activities and Societies: Phi Chi Theta Professional Business & Economics Fraternity (Community Service Chair), Goodness Day (Planning.