• User Researcher on the M365 Admin Center User Research team, where we explore the future of the IT space while helping our commercial customers manage their complex environments• Responsible for the coordination and execution of all research efforts pertaining to the distribution of Microsoft 365 communications, software updates, and UI updates• Collaborate with key stakeholders across multiple business and product groups to synthesize, disseminate, and translate research insights into actionable engineering and marketing objectives

Project: Designing for Metacommunication in Digital Communication Platforms• Responsible for leading, scoping, and executing an innovative program of research that investigates: the semiotics of emoji, emoticons, and the various forms of human expression that are exchanged on digital communication platforms; the sociocultural and technological determinants that moderate their use and interpretation; and the relatively unexplored phenomena of digital metacommunication • Supervise an interdisciplinary team of graduate and undergraduate researchers towards the development, design, and evaluation of a feature-rich progressive web app (PWA) that aims to revolutionize the user experience of text messaging • Lead the execution of research activity on a Facebook Accessibility grant that supported research efforts to enhance human expression on Facebook through the design of universally accessible Facebook Reactions• Invited to present our research findings to the Accessibility team and key stakeholders at Facebook HQ

Project: Exploration of Novel Products and Interaction Techniques for Memories• Collaborated with a cross-functional team of researchers, engineers, data scientists, product designers, and product managers to explore growth opportunities for Memories, the homepage for Facebook’s reminiscence products, such as On This Day and Recaps • Lead, coordinated, and executed multiphase research efforts (surveys, interviews, moderated usability investigations, contextual inquiry, card-sorting tasks) with a diverse group of Facebook users to characterize user motivations for sharing content, understand how users interact with content that they’ve previously shared, and evaluate the usability of a high-fidelity Memories prototype • Synthesized research findings and concluded internship by presenting design insights and potential growth opportunities to the Growth Research team and key stakeholders, which facilitated the beta-release of the Memories homepage in 2017 and the public release in June 2018

Project: Design and Evaluation of Voice-Access• Collaborated with a cross-functional team of researchers, engineers, product designers, product managers, and accessibility experts to refine and redesign Voice Access, a voice-based user interface that enables hands-free navigation of an Android device for users living with (and without) severe motor impairments• Lead, coordinated, and executed multiphase research efforts (moderated usability investigations and contextual inquiry) with target users to explore divergent UI designs and evaluate the usability and efficacy of Voice Access• Synthesized research findings and concluded internship by presenting design insights to Google’s Accessibility and Voice Search teams, which resulted in the allocation of additional resources and staffing to the project• Voice Access currently has over 5 million active installs and is freely available via the Google Play Store

Project: Assistive Context-Aware Toolkit (ACAT)• Collaborated with an interdisciplinary team of researchers and engineers via Intel’s Perceptual Computing Initiative to modernize ACAT, an open-source communications platform that enables navigation of a Windows PC for people living with severe motor impairments, such as ALS and locked-in syndrome• Explored the integration of novel multimodal interaction techniques (eye-tracking, brain-computer interfaces, text-prediction, and speech synthesis) to improve the functionality, usability, and scalability of ACAT• Concluded internship by presenting research findings and insights to a diverse group of Intel executives and engineers at the 2014 Intel Scholar Showcase• ACAT was delivered to renowned theoretical physicist Dr. Stephen Hawking in December 2014, and was later released as a free, open-source download in January 2015 to promote the expansion and adoption of ACAT

Project: Engineering and Science Directorate Chief Engineer's Engineering Self-Assessment• Organized a series of focus group interview sessions with early-career and junior engineers to capture feedback on ways to enhance the overall status of JPL's engineering capability• Recorded feedback from each interview session and categorized data into themes based on likeness to earlier data, and assigned priority to themes based on the frequency that a particular topic emerged in a session• Presented research findings to the ESD and outlined a potential study that could provide insightful data in future assessments

Project I: Analysis of Photo-induced Refractive Index Change in Solution-processed Ge23Sb7S70 Glass• Performed a series of systematic irradiation techniques on solution-processed germanium-antimony-sulfide thin films to characterize and confirm the photo-induced refractive index change (4%) in the films • Sought to optimize mid-infrared light transmission by experimenting with spin-coating and baking parameters of chalcogenide glass thin films • Fabricated arsenic sulfide and germanium-antimony-sulfide thin film samples to analyze their relatively unexplored nonlinear properties; analysis performed by Dr. Anthony M. Johnson at the University of Maryland, Baltimore County• Submitted an abstract, research poster, and presented research at the 2012 MIRTHE Summer Workshop held at the University of Maryland, Baltimore CountyProject II: Analysis of Micro-porous Structures in Solution-processed Chalcogenide Glass• Characterized the size and distribution of time and temperature dependent micro-porous structures in arsenic-sulfide thin films using FIJI imaging analysis • Research produced a publication – “Pore formation and removal in solution-processed amorphous arsenic sulfide films”• Contributed to textbook chapter on Solution Processing of Chalcogenide Glasses for Optical Components• Submitted an abstract, research poster, and presented research at the 2012 MIRTHE Summer Workshop held at the University of Maryland, Baltimore County(This work is supported by the NSF under Grant No. EEC-0540832 through the Mid-Infrared and Technologies for Health and Environment (MIRTHE) Engineering Research Center)

Project: Optimization of Solution-processed Chalcogenide Glass Waveguides via Micro-Transfer Molding• Experimented with parameters of the micro-transfer molding fabrication process to optimize performance and aesthetic quality of chalcogenide glass waveguides• Fabricated single-mode waveguides for implementation in quantum cascade laser based trace gas sensors and sensor networks• Prepared and employed arsenic sulfide-propylamine solutions for waveguide fabrication processes • Participated in weekly group meetings to assess current state of research and propose ideas that could advance our research• Submitted an abstract, research poster, and presented research at the 2011 MIRTHE Summer Workshop held at Princeton University(This work is supported by the NSF under Grant No. EEC-0540832 through the Mid-Infrared and Technologies for Health and Environment (MIRTHE) Engineering Research Center)