Hi, I am a highly accomplished and innovative leader with proven experience in digital, cross-channel client experience strategy and leading digital transformation, digital strategy, innovation, and CX transformation. I possess proven success in leading business and digital transformation initiatives by bringing thought leadership and delivering innovative customer-facing digital experiences that drive business results.I offer a solid understanding and knowledge of the digital marketplace and technology strategies and innovations to deliver digital transformation solutions and experiences. I am an entrepreneurial leader and collaborator with expertise in building client experience solutions aligned with business strategy and goals and shaping strategy for technology platforms. I have a profound experience in digital products developing and implementing customer experience strategies in B2B, B2C, and BB2C companies that enable the best customer experiences at scale while unlocking opportunities for customer satisfaction, retention, and growth. I have a demonstrated ability to collaborate with cross-functional teams to solve complex business problems while eliminating ambiguity, building consensus, and gaining influence. I am highly skilled in UX Strategy, qualitative and qualitative research, customer journey mapping, and consumer experience strategy definition.My technical proficiencies include Adobe CQ5, Axure, Optimizely, Jira/Confluence, Trello, Forrester Research, Foresee, Trello, Basecamp, User-testing, Realtime board, Sketch, Google Analytics, Adobe Site Catalyst, Tableau, InVision, Customer Portals, Excel, Oracle, Microsoft Office, Google Drive, Meets and Hangouts, and Miro.