• Lead the company’s operational planning process and develop a comprehensive strategy for aligning the operations to the company’s strategic priorities.• An integral part and driver of strategic planning, capex budgeting and forecasting of business requirements and decision making process.• Ensure that strategic objectives are translated into tactical business plans with mechanisms for measurements in place to monitor progress.• Partner with Functional Heads to identify… Show more • Lead the company’s operational planning process and develop a comprehensive strategy for aligning the operations to the company’s strategic priorities.• An integral part and driver of strategic planning, capex budgeting and forecasting of business requirements and decision making process.• Ensure that strategic objectives are translated into tactical business plans with mechanisms for measurements in place to monitor progress.• Partner with Functional Heads to identify , prioritise and develop initiatives that are key drivers for achieving the company’s current and future service and business objectives.• Analyse effectiveness of processes and systems in use and recommend corrective action and automation.• Benchmark productivity against industrial standards and create measures to improve productivity.• Responsible for the administrative management of the company, that is Sales and all Technical Departments.• Preparation of capital and operating budgets and control expenditure against approved allocations.• Responsible for the installation and maintenance of clients’ local and or wide area networks including systems security.• Implement, administrate and maintain clients’ databases.• Help to design, develop and maintain clients’ web based applications and continuouslyimprove clients’ websites• Sourcing, buying and costing of all ICT stock.• Responsible for all technical training of staff members and clients.• Carrying out quality audit on all service and keeping of a database for every piece of customer’s equipment going through the workshops or repaired on site.• Manage the formulation of specific contract and tender documents and control contractual obligations.• Direct and control the professional, technical and operational outcomes related to the provision of support and quality service delivery.• Negotiating deals with both local and foreign companies for and on behalf of the company.• Standing in for the Managing Director in his absence. Show less