At Gilzor, a software development studio known for crafting exceptional custom software solutions, I serve as a pivotal bridge between our engineering teams and client organizations. My role centers on ensuring successful engagements through strategic relationship management, technical expertise, and a relentless focus on achieving customer business outcomes.Key Responsibilities:- Relationship Management: I establish and nurture strong relationships with clients, positioning myself as a trusted advisor. My proactive approach and technical background ensure open communication and alignment of expectations, fostering long-term partnerships.- Maximizing ROI: I accelerate the time to value for clients by focusing on improving methodologies. My strategies streamline processes, ensuring Gilzor's solutions rapidly meet critical client needs.- Technical Leadership: With a deep expertise in software development for the projects in different areas, I demonstrate deep technical proficiency across various use cases, including security risk management, ensuring clients leverage Gilzor's capabilities to safeguard operations.- Quality Support: I oversee the planning and delivery of Gilzor's support services, ensuring a seamless customer experience with our engineering team and enhancing satisfaction and loyalty.- Outcome Definition: I define and prioritize outcomes that improve the health, performance, and business capabilities of clients' prioritized workloads, driving substantial value realization.- Orchestration and Communication: I orchestrate customer management, communicate with stakeholders, and prioritize engagements and development plans, ensuring efficient execution and successful outcomes.Through these efforts, I strive to not only meet but exceed the expectations of Gilzor’s clients, ensuring they achieve their desired business results while enjoying a high-quality engagement with our team.

- Drove completion of multiple cross-organization large-scale programs from start to finish to create smart home security products and improve the user experience: oversaw program execution, applied risk management techniques to mitigate risks, and provided regular reporting to upper management.- Worked with multiple (4+) geographically dispersed Engineering teams, guided them through requirements, provided clear expectations, and collected feedback and updates throughout the program execution.- Collaborated with cross-functional technical teams and business units, including Software Engineering, Hardware Engineering, EngProd, Product, Software Leadership team, Security, Legal, and Compliance, to collect requirements from all sides and implement solutions based on the inputs from all parties.- In collaboration with Software and Hardware Engineering teams, delivered a new version of the firmware (v.1.67) for the 300+K of Google.Nest security cameras.- Created and kept up-to-date program plans, project trackers, launch decks, stakeholder maps, roadmaps, bug dashboards, and other supporting documents and tools to keep informed all of the involved stakeholders.- Managed issues backlog, defined possible blockers and proactively unblocked them, improved a communication channel between Google and Partner that resulted in a 20% decrease in created bugs.- Eliminated 10% of unimplemented tasks in the delivery scope by improving requirements quality control.- Worked with the Data Analytics team to collect and analyze devices-related metrics after each launch.

- Managed several long-term consumer-facing programs from start to finish in a constantly changing Agile environment to improve the product experience for BeachBody 100k+ customers and 1k+ coaches.- Played a Scrum-master role, including all Scrum ceremonies, for five program-oriented Scrum teams (40+ BE and FE engineers, QAs, and UX persons) in different timezones.- Owned a 2+M budget for my program tracks and performed financial analyses to ensure that actual spending aligned with planned ones for weekly/monthly/quarterly plans.- Led monthly releases for 4+ tracks in collaboration with other TPMs, Engineering, and QA: handled release calendar, planned release cadences, and collaborated with Engineering to design activities during holiday time.- Built truthful relationships between team members of remote engineering teams, as well as between groups and business departments.- Utilized JIRA, G.Suite, and Confluence to create and manage detailed program plans, including delivery dates and overall budget. Collaborated with Engineering, QA, and DevOps teams to ensure planned activities are on track. Provided regular program reporting to the upper management and C-level.

- Significantly improved the company’s product by introducing a series of new features and solutions and managing development and post-production support from start to finish in an environment with a high level of ambiguity, which resulted in a 10% increase in the company’s revenue.- Played a Team Lead role for 5 Agile Engineering teams (40+ Engineers, QA, DevOps, and UX persons) in different time zones to deliver high-critical projects across the company.- Supported and coordinated overseas engineering teams during significant personnel growth.- Managed a massive multi-year program to switch from the monolith to the microservices architecture for making the Leadsmarket platform more scalable and stable.- Used project management tools (JIRA, Confluence, G.Suite, Smartsheet) to support project documentation (program plans, milestones, and others) and keep all stakeholders up-to-date with the latest project updates.- Analyzed metrics after each release via monitoring tools to ensure releases went smoothly and didn’t bring any new issues.- Built roadmaps in alignment with business priorities, developed team-level milestones, and drove alignment, focus, and transparency across teams and leadership.- Implemented changes for the existing processes in the company, which helped to improve collaborationmethods with engineering teams and decrease the time between idea to actual implementation by 20%.

* As the inaugural TPM at the company, spearheaded the creation of a streamlined SDLC process to standardize delivery practices for all company initiatives.* Facilitate daily scrums, planning, backlog refinement, and retrospectives with cross-functional teams in engineering and product management; proactively remove roadblocks and mitigate risks; provide regular weekly updates to stakeholders; ensure timely project delivery.* Champion best practices and tools, identify opportunities for process improvements, educate non-technical stakeholders on agile methodology, and foster collaboration to achieve innovative solutions.* Developed and enforced agile development methodologies, ensuring continuous improvement of the team's delivery processes.* Lead and inspire offshore cross-functional teams to deliver revenue-generating projects and provide additional customer services.* Ensure that all deliverables meet the highest quality standards to enhance stakeholder satisfaction.* Produce critical project management deliverables, including project charters, plans, resource plans, risk mitigation plans, and change management plans.* Mentor and leverage extensive solutions delivery expertise to develop junior team members.* Develop comprehensive estimates of resource requirements, effort, and schedules for all projects.

* Managed software application development projects using Scrum and Kanban methodologies for the e-commerce platform "Ulmart." Projects included building a custom mobile application that integrated with couriers' cash register machines, implementing the technical portion of a new loyalty program (including a web-part, Android/iOS applications, and calculations in SAP), developing and implementing completely new checkout and customer registration processes for both web and mobile platforms, and discovering ways to integrate the server part with the "Yandex. Market" API.* Conducted requirements analysis, defined project scope, schedules, budget, activities, and associated resource requirements to meet client expectations. Mitigated risks, found solutions, and solved problems while creating presentations for the leadership team.* Led and motivated offshore cross-functional teams of 10-20 members located in Lithuania, Russia, and Belarus to deliver innovative solutions within established timelines and budgets.* Participated in client engagement steering committees to set client expectations and manage issues and resolutions.

* Collected and documented requirements for the implementation of new features within call-center software applications at "Telecontact". This involved building custom IVRs, creating documentation for custom API integrations, and migrating the client's legacy product to the "Telecontact" platform. * Additionally, prepared full documentation for the development of a language learning platform that included both web and mobile applications.* Communicated with stakeholders to define customer vision and expectations, gathered and confirmed requirements, and informed management about timelines, resource constraints, risks, and project status.* Supported high-revenue generating projects across the company and worked closely with the Leadership team to allocate resources effectively.

* As a business analyst, gathered and documented clients' requirements for various call-center software application features for "Telecontact". These included integrating with "Volvo Trucks" CRM, applying promotional discounts for "Guthy-Renker", printing insurance policies for "BNP Paribas Cardiff", and creating call-center applications for inbound and outbound calls for "VW". Additionally, facilitated tens of integrations between "Telecontact" and top 10 banks.* Created work items on JIRA, collected estimates and ETAs, and provided details to the project manager and development team during the development process. Established a template for gathering requirements from "Telecontact" PMs and defined work item structures and statuses in JIRA to optimize the workflow.