Stanley Paul Email & Phone Number

Montreal, Qc, Ca

Montreal, Canada Area

Working in partnership with operational teams, Marketing, Corporate Communications and Marketing Communications, to create world-class experiences for customers through Twitter, Facebook, the TELUS Talks Business Blog, the TELUS Neighbourhood and external blogs and forums. Communicate customer-impacting service information, anticipate customer needs, and liaise all around the organization to meet the requirements of our business and customer communities.• Strategic planning, project… Show more Working in partnership with operational teams, Marketing, Corporate Communications and Marketing Communications, to create world-class experiences for customers through Twitter, Facebook, the TELUS Talks Business Blog, the TELUS Neighbourhood and external blogs and forums. Communicate customer-impacting service information, anticipate customer needs, and liaise all around the organization to meet the requirements of our business and customer communities.• Strategic planning, project management and problem solving• Organize strategic plans, projects and information succinctly and logically• Research, writing, editing and proof-reading• Guide, collaborate and lead cross-functional teams on projects• PR, brand and crisis management• Demonstrate engagement and leadership through social interactions and content creation• Create content informed by operational needs to supporting contact avoidance goals• Use TELUS’ distinct social media voice to help customers get the most from their TELUS products and services• Engage in active social listening for TELUS-directed inquiries and matters related to partners and our industry• Develop, lead and execute on communications plans based on opportunities identified through social media Show less

Saint-Laurent, Quebec, Canada

My role as a User Acceptance Testing Test Lead was to manage initiatives related to UAT process and Interactive Voice Response (IVR) rollout into production. • Leading and mentoring UAT Testing Team.• Develop and maintain in-depth knowledge of end to end business processes and project requirements through close partnership with key business stakeholders• Coordinate the appropriate parties to execute the overall test plan for project• Providing estimates for UAT cycles… Show more My role as a User Acceptance Testing Test Lead was to manage initiatives related to UAT process and Interactive Voice Response (IVR) rollout into production. • Leading and mentoring UAT Testing Team.• Develop and maintain in-depth knowledge of end to end business processes and project requirements through close partnership with key business stakeholders• Coordinate the appropriate parties to execute the overall test plan for project• Providing estimates for UAT cycles, determining the overall UAT schedule, and prioritizing test execution• Providing ongoing monitoring and oversight of test progress, and managing escalations as required• Perform User Acceptance Testing for projects of various complexities• Develop and manage the UAT strategy and plan in accordance with project scope and schedule• Create/review Test Cases to ensure traceability to user requirements• Execute Test Cases including re-tests once the defect fixes have been implemented• Escalate issues to project and/or PMO leadership as appropriate• Log outcomes and verify test execution using standard tools• Facilitate and/or participate in regular defect meetings to review defects with key project stakeholders• Investigate and document defects reported by users and work with Technology to prioritize and resolve defects.• Review and validate defect resolutions with stakeholders; ensure all workarounds are documented and approved by the appropriate process owner• Support project team members in the analysis of issues and defects• Participate in Post Implementation Review and provide feedback Show less

Saint-Laurent, Quebec, Canada

Saint-Laurent, Quebec, Canada

My role as a UAT Tester was to ensure our Interactive Voice Response (IVR) system was accurate and compatible with customer requirements from technical, application and usability perspectives.• Perform a wide variety of black-box validation tests such as functional, regression, performance and integration testing• Create, maintain and execute test plans, test cases and test scripts• Translate functional and technical requirements into test scenarios• Test and prioritize… Show more My role as a UAT Tester was to ensure our Interactive Voice Response (IVR) system was accurate and compatible with customer requirements from technical, application and usability perspectives.• Perform a wide variety of black-box validation tests such as functional, regression, performance and integration testing• Create, maintain and execute test plans, test cases and test scripts• Translate functional and technical requirements into test scenarios• Test and prioritize items according to value for end users• Perform analysis to ensure that standards and end-user requirements are met• Identify and report usability issues and functional deficiencies• Assist in implementation of QA standards and process improvements Show less

Saint-Laurent, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Secondment in Consumer Health as part of the TELUS Health MyCare IHP Recruitment team.

Graduate Certificate (Gr. Cert.), Data Science

Graduate Certificate (Gr. Cert.), Public Relations, Advertising, And Applied Communication

Applied Computer Science