Quality Engineering /Operations Management
San Diego, California, United States
In the role of Quality Engineer within the San Diego Metropolitan Area, there was a focus on leading laboratory compliance audits in line with ISO9001 standards, vital for mobile communication applications. This involved cross-departmental collaborations to refine audit criteria, resulting in a successful lab compliance program that achieved an 80% reduction in compliance findings. The role also included spearheading the integration of digital audit tools into ServiceNow, significantly enhancing data management and accuracy, and centralizing ESD content using SharePoint and Teams, modernizing communication channels and improving information access.In Operations Lab Management, the management of a 25-member team of engineering technicians was a key responsibility. This included implementing Lean Six Sigma methodologies to enhance lab efficiency and compliance, ensuring optimal staffing levels, and introducing mixed reality in test operations to revolutionize training and information retention. Initiatives also encompassed the initiation of a comprehensive 5S program and the development of resource allocation tools using the Power Platform, emphasizing continuous improvement in technological processes.The skill set demonstrated in these roles covers a broad spectrum, including performance analysis, continuous process improvement, business analytics, team management, analytical skills, problem-solving, effective communication, and data analysis. Proficiency in project planning and tools like Microsoft Power Platform further contributed to the effective management of complex engineering environments.