I’m a financial technology leader with a passion for improving customer access, outcomes, and experiences. I was instrumental in growing a digital payments business unit to over $1B in annualized revenues, by working cross functionally to drive strategy, product, business development, operations, and customer experience.I’m energized by developing high performing teams, influencing industry perspectives, and building entrepreneurial cultures.My business career started with the Monitor Group, where I led growth strategy, global expansion, operations, and M&A diligence project teams.Expertise:-Developing growth strategies, including customer & competitive research, market sizing & segmentation, strategic planning, GTM strategy, financial modeling, scenario planning, executive alignment, and internal / external communication-Guiding partner and acquisition led growth via M&A strategy, M&A due diligence, RFP / RFI processes, and business development-Optimizing business outcomes via data analysis, KPI development / management, and strategic initiatives-Leading a customer-focused digital product management organization including product strategy, roadmap, user stories, A/B testing, conversion optimization, and program / project management-Developing a customer experience capability including customer segmentation, journey mapping, NPS / CSAT programs, and CRM-Spearheading agile change management including metrics development, process mapping / optimization, Jira workflow governance, and team reconfiguration / empowerment