Accomplished and results-oriented Customer Service and Admin professional with 11+ years of experience in handling customer service operations of the organization to improve its business performance.Ability to understand client requirements and provide accurate solutions while effectively responding to their queries and inquiries.Experienced in resolving technical queries of the customer while maintaining a strong clarity on products and services by maintaining a detailed workflow and application process. Proficient in planning and coordinating administrative procedures that include effectively monitoring the day-to-day operations of the administrative department and staff members. Skilled in developing schedules, monitoring work, gathering resources, implementing productivity standards, preparing records and reports, and executing new procedures to resolve organizational problems.Experienced in identifying gaps, executing improvement procedures, and establishing a work plan, as well as in operating as the lead point of contact for any organizational functions. Proven expertise in creating and implementing numerous policies that ensure the smooth functioning of the organizational structure while generating revenue and profit for company growth. Multitasking in a fast-paced environment combined with outstanding communication, self-management, adaptability, and organizational skills.SKILLSET 1. Business Requirement Analysis2. Preparing Documentation & Records3. Administering Cash Applications4. Conducting Strategical Planning5. Excellent Training & Development6. Ensuring Organizational Management7. Strong Troubleshooting Skills8. Knowledge of MS-Office (Word/Excel/PPT)9. Complex Problem Solving10. Strong Communication Skills
