Technical Hardware Support
Customized desktop hardware to meet user needs and standards.Set up and troubleshoot Email, Outlook Microsoft Word, Excel, and Office 365 for users.Installation of Windows OS on desktops, and laptops.Attend daily user 10+ calls for user support.Created and managed Active Directory users.Network Configuring, troubleshooting, routers, switches, LAN, wireless networks, access points Guided and assisted users with technical issues, resolving an average of 15+ tickets, incidents, and issues weekly.Ensured 99% uptime of all systems in shops and offices.Handled printer setup, installation, and support.Conducted system data recovery and backups.Managed CCTV systems, and vehicle tracking, and installed systems for events.