Stan Muckenthaler Email & Phone Number

Manhattan, Ks

Wamego, Ks

Manage transition and integration of a 5 store dealership into a 9 store dealership. Defined scope of work, tasks required of 10 functional areas, and achieved excellent results in an accelerated timeframe.

Dallas/Fort Worth Area

Led team to immediately resolve issues with sales commissions not being paid for 4 months. Led project with Aon Hewitt to rewrite Sales Compensation plan for 4 business groups, dramatically reducing plan complexity and the number of issue escalations. Project managed improvements in HR performance management processes and tools, and defined recommendations for reward system, compensation administration and On/Off-Boarding processes. Implemented savings for the CIO office of $1.5M in a 4 month period.

Wamego, Ks

$125M revenue responsibility, with 20% growth year over year for three years. Lead an exceptional team of 30 Outside Salespersons, as well as Marketing and Sales Operations professionals. Defined and executed business plans for each of 4 years, implemented needed processes and sales accountability reporting. Made recommendations and implemented plans for Precision Agriculture, Mobile Devices, and HR performance management and recruiting systems.

Leadership of Sales Operations, Supply Chain Management, Project Management

Leadership for sales planning, business intelligence, and sales program management.•Established Global annual business planning process; re-designed sales analytics, sales compensation platform resulting in +40% productivity; served as COO for VP Global Sales•Implemented cross-functional Operations Council, together with an enterprise-wide PMO for substantial improvements in pricing, internal tools and processes, and employee / customer satisfaction.

Managed major improvement initiatives including CRM, inside sales effectiveness, call center operations, compliance, business intelligence, and customer satisfaction.•Developed Program Management Office that completed 60 major projects, with 17% revenue growth, 15% sales productivity growth, and order cycle time reduced from 16 to 4 days.•Initiated program which measured customer satisfaction for HP’s Americas’ SMB segment., and drove improvement initiatives resulting in 75% increase in customer satisfaction in 18 months.

Leadership for major functions of $1 Billion P&L, including Inside Sales, Customer Service, Sales & Operations Planning (S&OP), Fulfillment, Electronic Commerce, Program Management, Sales Training, and Quality.•Developed and executed business plan for 150 employees and $20Million operating expense budget. Hired 70 new inside salespersons. 30% revenue growth and 10% margin improvement.•Streamlined inbound Call Center processes, organization, and accountabilities. Inbound abandonment rate decrease of 18%, customer satisfaction improvement of 22%•Completed SAP implementation, and systematized sales forecasting, material planning, order-entry, and distribution systems. 60% reduction in order cycle time, and 5x improvement in order status accuracy.Managed functions of Sales Planning, Channel EDI, Sales Decision-Support, and Sales Force Automation.

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