As a Channel Sales Operations Support Analyst, I am providing support and a single point of contact for NCR Partner companies within every LOB (Retail & Hospitality & Banking). Managing all kinds of questions via e-mail and resolving them or engaging the correct person or team to advise on resulution.Chasing Internal teams daily and working with Management if needed to provide a quick resolution of the problem/concern to NCR Partner. Providing order status and delivery information to the partners (ETA/tracking/Serials/Packing Slips/Commercial Invoices) using ERP and MyNCR as the tool. (Working with CDP, CPM, Logistics).Out of Box Failure (OBF) or RMA Escalation / Status Support / AED.MyNCR Admin Role: Create, add/remove/ users, edit user permissions/application administration for them. (Internal and External/Partner)Providing sales tools admin support (Salesforce, QuoteBuilder, MyNCR, Partner Central, and PNRC).Engaging teams for specific application support issues (E-track-RSIM / MySupportLink / NCR Support HUB).Escalating Invoice and Dispute questions using Invoice Engine and CCAD and MyNCR as the tool, and engaging BOC team, Finance Analyst, Dispute Analyst. Product support for NCR partners (PIM, OCI, Collateral) using Seismic (SAM) and (GSDB) as the tool, and working with Product Managers on a specific question.Order entry: Creating Quotes/generating Orders in Quote Builder.Aloha Keys management: Adding licenses to the Keys, key transfer, change order, key updates.Entitlements management:Using Enovia Matrix to create SOM’s for RSIM.Data management: Using NCDM as a tool for New/existing site edit,creation.Working with NCDM and CDM teams if needed.Using Salesforce for entry and ticket updates.

IT department for BlackBerry, providing IT support for users, troubleshooting Windows, and Mac OS.Installation, deployment, and maintenance of all systems within a client’s digital environment.Ensuring that support calls are logged and handled effectively and efficiently.Producing documentation for internal use of support teams and user procedures & guidelines. Creating Wiki pages (Internal Go/help) with guidelines.Working with Remedy RET, Service Now (My Service Portal), and Jira ticketing systems.Various administration tasks and managing of Active Directory. Working with AD, MS Exchange, administrating accounts, DLs, Mailboxes, Objects.Ensuring that antivirus protection & solutions are maintained and updated.Windows and MacOS configuration & troubleshooting.Internet environment administration (browsers, TCP/IP). VPN support,creating accounts, modifying, troubleshooting connection issues. Providing Remote Desktop Support for users via (RDP, LANDesk, SCCM).Working with Encryption (McAfee EE server) and (Secure Doc server), restoring users, computers, resetting password, encryption, decryption, pushing profiles.BES server (Blackberry Enterprise Server), administrating BES accounts, providing support for BlackBerry devices (software, workspace, BES activation issues). Support for BB internal mobile apps that are hosted on the BES server.

Maintaining existing network infrastructure, workstations, laptops and printers.Updating the site of Scientific Society of Management www.eu-ssm.biz in Drupal CMS.Making ads, banners, and other promotional materials using Adobe Photoshop.Providing technical support for college professors, and for students as well.

Installation, configuration and maintaining Windows server (2003/2008). Active directories, users and group policies, configuring routers, planning testing, and implementing network nodes. Maintaining workstations, laptops, printers and PDA. Providing technical support to users at all levels, for large (like Marbo member of PEPSICO), medium, and small businesses, and individuals as end users.Connecting remotely to client computers, or going straight to end users and troubleshooting in, Microsoft OS, networking, printing, faxing, MS Outlook 2003/2007, Word ,Excel, and many other applications that client had troubles with.Providing education to the client in order to prevent occurrence of the same problems in the future.