Stan Pflueger Email & Phone Number

Wittmann, Az, Us

Houston, Tx, Us

Houston, Tx, Us

Houston, Tx, Us

As Director Sales Operations, I manage all support functions essential to peak productivity of our sales force which consists of the Executive Vice President of Sales, five National Sales Directors and 40 sales representatives and account managers. These support functions include planning, reporting, quota analysis and management, sales process optimization, job design, training, sales program implementation, and on-boarding of sales force talent. Along with the National Sales Directors, I am responsible for the overall productivity and effectiveness of the sales organization. Reporting to the Executive Vice President, Sales, I also work closely with the National Sales Directors and other internal and external stakeholders to ensure the appropriate objectives and priorities are enabled and supported within the sales organization. I serve as the SME and on-sight administrator for our Salesforce platform.

Phoenix, Az, Us

As Business Intelligence Analyst, my responsibilities include conducting analysis of data and processes from all divisions within the company to provide actionable insights and cost effective solutions at tactical and strategic levels. Additional responsibilities include providing data insights and recommendations to senior leadership within the company, developing key performance indicators to measure the performance of selected departments, maintaining current databases and generating necessary reports from these databases.

Tempe, Az, Us

I graduated with my MBA from the W. P. Carey School of Business specializing in Strategic Marketing and Services Leadership. I am also completed areas of emphasis in Entrepreneurship and Leadership. I served as an Ambassador for the W. P. Carey School of Business during both academic years. I was awarded a diversity fellowship and scholarships to attend the Center for Services Leadership in 2012 and 2013 where I participated in an MBA student panel in 2012. During the MBA program, I lead and worked with teams to complete consulting projects with Banner Health, Primera Interiors, the Havasupai Native American Community and the Indian Nations and Tribes Annual Legislative Day. You may read more detail about these projects in the "Projects" section of my profile.

St. Louis, Mo, Us

I was assigned two projects within the Service Division. The first project was to manage the implementation of the Centralized Quality Assurance (CQA) pilot program. The goal of the CQA program was to increase customer satisfaction scores by 15%. As part of this project, I designed and conducted measurement system analysis study in preparation for launch of the CQA pilot program and created and implemented a change management plan to prepare associates for rollout of CQA program.The second project to which I was assigned was to conduct a strategic analysis of Service Division> Upon completion of this project, I presented recommendations for new strategic initiatives to the strategy partners within the division. These recommendations were anticipated to drive a ten percent increase in customer retention.

Administered the daily operations of the primary company location and its 100 employees in addition to fulfilling my responsibilities associated with my previous position as Public Affairs Director. This responsibility included administering all aspects of the human resources function. I also designed and launched the "Restoration Works" social enterprise venture to provide self-sustaining funding for the Kelley House residential treatment facility.

As Public Affairs Director, I was responsible for creating and implementing all aspects - both proactive and reactive - of the agency's media strategy. The proactive strategy required me to built a network consisting of various media representatives who promoted agency initiatives to the public. I analyzed various agency initiatives and identified programs that would generate the most positive public image for the agency. Once the executive leadership approved my recommendations, I developed a media strategy to communicate the agency's initiatives. When the agency was involved in critical incidences, I authored press releases that were distributed to media outlets and conducted press conferences to answer media questions regarding these incidences. Additional duties related to this position included investigating complaints against employees filed by clients and the general public and identifying and implementing appropriate resolutions; producing administrative and annual reports using data from five internal data and information collection systems for which I was responsible; creating and presenting information regarding the innovative programs at ACCC to numerous national, state and local conferences; and instructing quarterly training to law enforcement officers attending the Basic Indiana Law Enforcement Academy in Plainfield, Indiana.

Fort Wayne, In, Us

Blue Jacket, Inc. is a local non-profit organization who's mission is to provide ex-offenders with the tools and opportunities to be productive members of society. The philosophical foundation is to provide these opportunities to those who want to earn their way back to the table and are motivated to work. I would love to talk to you about placing our qualified graduates with your company,

I served as an Adjunct Instructor in the School of Criminal Justice. I was named Instructor of the Quarter for the Fall of 2011. As the instructor for the Associates Degree Capstone class, I developed and organized a mock trial program which allowed the students to study and prepare a case which was tried at the Allen County Courthouse, presided over by a local judge with jurors being selected from the student body.

Served as a Detective on the Metro Gang/Drug Squad in the Vice and Narcotics Division.

Served as a juvenile probation officer first working in the Intake Division and then in the Field Division at the South Probation Office, the largest probation office in the county. In 1990, I was promoted to the position of Senior Probation Officer, responsible for the management of that office and its seven employees/volunteers.

Mba, Strategic Marketing And Services Leadership

Bachelor Of Arts - Ba, Criminal Justice And Economics (Double Major)

High School Diploma, Social Sciences, Mathematics, English, And Physical Science