MSS is a $12 million per year nonprofit that provides daytime supports, programs, job training, and employment opportunities for 600 adults with disabilities. MSS operates 6 centers and employs 150 staff.Operations Manager Oversees accounting, finance, facilities, and business development for the agency.• Collaborated with leaders to assess and seek feedback on the capabilities and gaps in our current technology systems (e.g. Phones, payroll/HRIS, accounting). Made significant upgrades to phone systems, identified and implementing new payroll/HRIS solution, and will complete assessment of accounting platform this year.• Secured and managed COVID-19 emergency funding through the SBA Payroll Protection Program ($2.5 million), SBA Economic Injury Disaster Loan ($150,000), Federal CARES Act Emergency Medicaid Provider Relief ($334,000), and IRS Employee Retention Tax Credits ($1.66 million).• Managed budget during pandemic and provided regular updates to the Board of Directors and leadership team.• Restructured revenue forecasting due to significant change in state’s funding model. Actuals within 0.5% of forecast after first 2 months of 2020 prior to pandemic.• Member of MSS’ Strategic Planning Team.

Worship Leader • Launched Remedy Church in Oakdale, MN in October 2016.• Serving as Interim Director of Operations during pastor vacancy from 2019 to present.• Develop and mentor musicians, 4 of which went on to work as worship leaders at other churches.• Plan and lead rehearsals and music for weekly worship services.

Provided overall direction of budgeting, finance, human resources, facilities, and office management.• Served as Interim Chief of Staff during two pastor vacancies.• Collaborated with teachers and staff to improve teamwork and trust, identify priorities, and make improvements.• Successfully paid back internal borrowing from dedicated funds through expense control, collections management, and increasing financial transparency to congregation and key stakeholders.• Successfully managed facilities update projects including replacing all carpet in the building, replacing the gym floor and improving gym, hallway and exterior lighting.• Won the 2017 City of Maplewood Environmental Sustainability Award through managing projects to increase energy efficiency.

Operations Manager, Mail Services East Region (2011-2014)Responsible for half of bank’s mail operations including a $7 million budget and 50 staff in 6 states.• Facilitated 16 sessions of 2 different Leadership Development courses for Operations Services and served as a panelist for 2 performance management best practice discussions.• Created and led communications team in writing articles and delivering video content for internal social media to encourage reduction of interoffice mail use.• Leveraged corporate insurance policy to reduce vendor insurance fees by over $100K.• Led project to replace barcode tracking system at 20 locations.Operations Manager, Photo Retrieval (2008-2011)Managed department of 10 employees responsible for re-creation of statements and check copies.• Collaborated with 2 peer departments to provide cross-training to staff enhancing their abilities to advance their careers• Served as Integration Lead for Deposit Services (Fraud, Exceptions, Return Items, Adjustments, and Photo Retrieval), successfully converting 13 acquired banks.• Drove project to offer statement and check copies to customers via email, reducing pages printed by 75% and expenses by $105K annually.Operations Manager, Statement Services (2006-2008)Managed group of 48 employees responsible for preparing customer statements.• Exceeded production Service Level Agreements (99.8% of 110 million statements processed on time in 2006, 99.9% of 118 million on time in 2007).• Successfully led project to install high-speed statement inserter, increasing production capacity by 20% and reducing overtime expense.• Enhanced process controls and training leading to satisfactory ratings on two audits.Operations Supervisor, Statement Services, First Shift (2005-2006)• Supervised staff of 17 responsible for preparing customer statements.• Hired machine operators to fill openings on three shifts.• Worked with 6 external vendors to secure needed supplies and services.

Hired to assist in relaunching the church after a leadership transition.• Recruited and scheduled musicians• Led or oversaw leading of rehearsals and worship services

• Selected and led music for the “Genesis” contemporary worship services and youth music teams• Managed, scheduled and trained volunteer base of about 50 musicians and sound technicians • Organized youth teams to lead praise events at LCMS National Youth Gathering in Orlando, FL in 2005

Operations Supervisor – Document Custody Services (2002-2003)• Supervised group responsible for processing mortgage loan assignments and releasing loan documentationFee Specialist – Corporate Trust Fee Unit (1999-2002)• Prepared bills for Corporate Trust services• Researched and developed process procedures and trained staff

Worship Leader for “11:10” Contemporary worship service.

• Managed day to day business of the independent band Crosseyed• Band recorded 3 albums and performed in 19 states