Supervises all day-to-day operations alongside the company’s owner while simultaneously directing a team of EAM Consultants and placing them on projects and assignments. Engages with the sales team on business development and marketing strategies in an effort to enable company growth and expansion. Reports operational status and revenue numbers to company leadership. • Onboarded to the company as a Functional Consultant; grew knowledge base, engaged in professional development, and elevated to VP level in 2017 and COO in 2019. • Recipient of multiple promotions during tenure with company; currently reports to the CEO.• Coordinates, trains, and oversees 4 direct reports in day-to-day operations; ensures project timelines, budgets, and deadlines are met according to plan and expectation.• Strives to maintain a team that effectively partners with maintenance department planners, managers, and supervisors to review business procedures and ensure success with Hexagon EAM. • Acts as an EAM Consultant and handles implementations and projects; oversees full life cycle of all client engagements. • Audits customers’ departmental procedures to provide insight on areas that can benefit from the use of EAM and HxGN EAM Mobile; educates departments on industry best practices. • Builds, manages, and sustains highly profitable relationships with customers; has successfully retained the very first client onboarded after commencing employment. • Assists consultants in generating additional streams of revenue and promoting upselling opportunities. • Broadens the company’s online and social footprint while nurturing the consulting team to achieve targeted goals and objectives.

Developed and executed upon dining solutions to meet customer needs and tastes. Oversaw and supervised dining operations and leveraged the company’s coaching model to engage and retain team members. Ensured individual and team performance met company objectives and client expectations. Maintained effective client and vendor rapport for mutually beneficial business relationships. • Identified client needs and communicated operational progress; demonstrated excellent customer service using the organization’s standard service model. • Completed and maintained P&L statements and delivered upon client and company financial targets; adopted all processes and systems while understanding performance metrics, data, and order and inventory trends. • Educated team members on strategies and approaches to improving margins. • Created value through efficient operations, appropriate cost controls, and profit management; complied with the Operational Excellence fundamentals established by the company.

Responsible for directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, and more. Charged with financial accountability and guaranteeing the highest quality products and services were delivered to customers. • Managed the day-to-day operations and activities of associates and assigned responsibilities to ensure proper coverage and scheduling. • Utilized sound judgement and discretion to resolve complex questions and problems.• Analyzed and handled financial results of the store to drive maximum profits and ensure alignment with customer and associate satisfaction.