Jeff Stanton

Jeff Stanton Email and Phone Number

Customer Experience Lead @ Blue Cross Blue Shield of Massachusetts
Kirkland, WA, US
Jeff Stanton's Location
Jeffersonville, Indiana, United States, United States
About Jeff Stanton

Jeff aims to leverage his 15 years of experience building digital health solutions for the US healthcare market, his profound understanding of the industry and deep connections with providers and payers to give his clients the advantage they need. His goal is to provide healthcare startups with top-tier executive level product management assistance at a fraction of the cost of a full-time executive. Jeff ensures that your venture receives the strategic direction and hands-on support needed to navigate the complexities of product development. Empathy driven, visionary, healthcare product management & CX professional with an extensive track record of launching new products that solve tough customer problems in healthcare. Jeff is a hard driving, customer obsessed, inventive product leader. He leads teams in translating business goals, market trends, market insights, & Voice of the Customer into inspired products, new capabilities, & delightful experiences. Jeff is driven by his love and passion for creating customer value.Capabilities:● Software Optimization: Identify enhancement opportunities, Explore potential stand-alone SaaS opportunities, Validate product ideas through surveys, interviews, prototyping testing● MVP Development: Define and prioritize features for MVP, Work closely with development teams for rapid iteration● CX Journey Transformation. Human Centered Design● Rapid Prototyping: Facilitate creation of prototypes, Emphasize a lean and agile approach to development● Feedback Loops & Iteration: Establish effective feedback loops with customers, Develop processes for triaging feedback, prioritizing high priority high value needs● Pricing and Monetization Strategy: Develop a pricing strategy aligned with market positioning, Explore monetization models for target audience.● Early Adopter/Beta Customer Identification: Use network to identify beta partners/customers, Contact candidates, make introductions & host introductory calls● Market Research and Validation: Conduct thorough market research to understand customer needs, Validate product ideas through surveys, interviews, prototyping and testing● Product Roadmap and Vision Development: Develop clear product roadmap aligned with company goals, Create prioritization formula/model that aligns with company priorities & customer needs● Launch Planning: Develop launch timeline with clear milestones, Coordinate internal and external communications for successful launch

Jeff Stanton's Current Company Details
Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield Of Massachusetts

View
Customer Experience Lead
Kirkland, WA, US
Website:
bluecrossma.com
Employees:
4032
Jeff Stanton Work Experience Details
  • Blue Cross Blue Shield Of Massachusetts
    Customer Experience Lead
    Blue Cross Blue Shield Of Massachusetts
    Kirkland, Wa, Us
  • Nlc Health Ventures
    Community Member Nlc - Investor'
    Nlc Health Ventures Jan 2024 - Present
    Amsterdam, Nl
  • Nxt Round Product Management
    Founder
    Nxt Round Product Management Oct 2023 - Present
    Amsterdam, Nl
    US Healthcare digital product management expertise based in Europe. NXT is a healthcare product management consultancy headquartered in the Netherlands. Our primary objective is to offer product management support to US healthcare companies using EU based product and/or engineering teams. Services Include:Product Roadmap and Vision DevelopmentProduct StrategyStakeholder ManagementMarket Research and ValidationMinimum Viable Product (MVP) DevelopmentRapid Prototyping and IterationFeedback Loop DevelopmentCX Strategy and Journey MappingTeam Development/coachingKPI developmentEarly Adopter/Beta Customer IdentificationPricing and Monetization StrategyLaunch Planning
  • Onecause
    Director Of Product Management
    Onecause Mar 2022 - Aug 2023
    Indianapolis, In, Us
    Develop overall product vision, direction and strategy for existing products and new SaaS product. Identified and determined quarterly investment priorities.Identified product life cycle friction and gaps and implemented improvements from both a qualitative and quantitative perspective through lean methodologiesIntroduced new practices and processes to improve speed of execution, quality of code, and customer experiences. Led teams to deliver over 1,000 quality deployments in both Q2 and Q3 of 2023.Led and mentored team of seven product managers and two Product Operations Managers.Oversaw go to market strategy and product launchDrove integrations between new fundraising platform with Salesforce, Chargebee subscription service,Looker Analytics, Zapier, Gainsight PX and Aha.Incorporated new voice of customer and feedback processes. All initiatives and Epics now have clear connection to customer and stakeholder feedback. Data is easily communicated to ELT and other stakeholders.Identified and introduced new PM support tech enabling PMs to have one tool to create their vision, develop strategy, track market research, create problem statements, plan and develop epics, write stories and manage customer feedback.Grew and developed the skills and competency of Product Managers by identifying strengths, weaknesses and more importantly their career goals and passions by introducing innovative and intentional engagement opportunities and tools.
  • Ncqa
    Director Of Product Management
    Ncqa Feb 2021 - Mar 2022
    Washington Dc, Us
    Developed Product Management functions, introduced and implemented Agile methods.Developed product roadmaps, new product ideas and business plans and presented to ELT and Board of Directors for approval.Built a high performing team of product managers supporting Clinical Data Validation productsResponsible for the success of NCQA’s Reporting Portfolio, launched new Data Aggregator Validation (DAV) product with an estimated first year revenue of $3.5 million.Introduced organization and implemented new value based pricing models for products.Created and implemented new prioritization methodology, new scrum team structure and new PM support tech.Mentored team in new product ideation, development, prioritization, roadmap development, pilot development, business justification, go to market planning, market research, market segmentation and pricing strategies.
  • Premera Blue Cross
    Senior Digital Product Manager
    Premera Blue Cross Dec 2016 - Feb 2021
    Mountlake Terrace, Washington, Us
    Successfully led Premera’s Medicare and Individual and family digital solutions portfolio. Suite of digital products included all digital experiences and tools for customers, providers and brokers. Oversaw all aspects of SDLC for the Individual lines of business digital product portfolioDeveloped B2B integrations between Premera enrollment platform and state and federal exchanges,Provider Finder platform, Guidewell and Google Analytics.Developed digital vision and strategies to support business goals, developed and portfolio roadmaps, developed epics and stories, oversaw development with cross-functional teams and insured products were delivered on timeeCommerce: Identified customer journeys, friction and pain points through data analytics and customer interviewsInitiated and developed a groundbreaking partnership with Washington State Marketplace leadership to identify customer friction on state exchange. Through this unprecedented partnership created a new integration between State Exchange's eCommerce and Premera's eCommerce experiences. This work coupled with work to enhance Premera's digital shopping experiences and tools resulted in a 122% increase in online enrollmentsPortfolio: LifeWise.com, LifeWise eCommerce (Quick Quote tool, Plan Recommendation tool), LifeWise member, provider and producer portals, Premera's Washington and Alaska Medicare Advantage and Med.Sup. eCommerce, Premera Provider Prior Authentication experience and Provider Quick Code Check tool.0 -> 1+: Quick Quote Tool, Plan Recommendation Tool, Provider Quick Code Check Tool.Socialized digital strategies and roadmaps to ELTIdentified, tracked, and reported out on KPI’s and OKR’sWorked closely with UX team, Product Owners, and dev. teams to ensure products were consistent with vision and implemented on targetEducated stakeholders and team on SAFE framework Software Development LifecycleManaged digital vendor relationships
  • Humana
    Product Manager/Provider Digital Strategy
    Humana Jun 2011 - Dec 2016
    Louisville, Kentucky, Us
    Helped to establish, define and socialize Humana’s digital transformation and new Digital Center of ExcellenceBrainstormed (0 -> 1+) and created groundbreaking new population health solutions supporting value-based care providers using HEDIS formulas.Created new B2B Integration between new Clinical Collaborative platform and Availity/Carebook.Digital Solutions Consultant and Product Manager to Chief Medical Officer and the Provider Development Center of Excellence. Created Provider facing solutions making it easier and more efficient for providers to do business with HumanaOversaw strategy for and creation of first Micro sites being built on Humana’s new CXM platformCreated vision for Provider experiences, oversaw and managed product roadmaps, oversaw development and delivery with engineering teamsConsulted Clinical leadership team in new Telemedicine strategy.
  • Wdrb Media
    Digital Manager
    Wdrb Media Dec 2007 - Jun 2011
    Louisville, Ky, Us
    Spearheaded the development and creation of first digital strategyLed cultural shift from on air focus to digital first focusHired, mentored, and coached two direct reports: Content manager and online community managerDesigned and created new revenue focused news site and transitioned to new content management solution enabling new revenue stream for company.Created process and trained news staff on writing for and posting to digital assets (website, FB, Twitter)Created innovative nontraditional digital revenue streams for companyLed sales team in brainstorming/ideation sessions for developing new non-traditional revenue opportunities that took advantage of new digital capabilities.Created and launched first mobile strategy and oversaw first mobile app development and launch.

Jeff Stanton Skills

Ballet Dance Performing Arts Contemporary Dance Classical Ballet Dance Education Theatre Stage Modern Dance Musical Theatre Digital Strategy Digital Marketing Online Advertising Social Media Seo Marketing Email Marketing Entrepreneurship Social Media Marketing Digital Media Marketing Strategy Mobile Marketing Online Marketing Ppc Strategic Planning Product Management Sem Account Management Business Strategy Copywriting Web Analytics Start Ups E Commerce Integrated Marketing Web Marketing Sales Product Development Crm Web Design Analytics Agile Methodologies Scrum Software Development Software Development Life Cycle Hedis Healthcare Information Technology Population Health Product Innovation Software A/b Testing

Jeff Stanton Education Details

  • Indiana University Bloomington
    Indiana University Bloomington
    Bachelor'S Degree
  • The Southern Baptist Theological Seminary
    The Southern Baptist Theological Seminary

Frequently Asked Questions about Jeff Stanton

What company does Jeff Stanton work for?

Jeff Stanton works for Blue Cross Blue Shield Of Massachusetts

What is Jeff Stanton's role at the current company?

Jeff Stanton's current role is Customer Experience Lead.

What is Jeff Stanton's email address?

Jeff Stanton's email address is je****@****obt.org

What is Jeff Stanton's direct phone number?

Jeff Stanton's direct phone number is (800) 722*****

What schools did Jeff Stanton attend?

Jeff Stanton attended Indiana University Bloomington, The Southern Baptist Theological Seminary.

What are some of Jeff Stanton's interests?

Jeff Stanton has interest in Science And Technology, Health.

What skills is Jeff Stanton known for?

Jeff Stanton has skills like Ballet, Dance, Performing Arts, Contemporary Dance, Classical Ballet, Dance Education, Theatre, Stage, Modern Dance, Musical Theatre, Digital Strategy, Digital Marketing.

Who are Jeff Stanton's colleagues?

Jeff Stanton's colleagues are Damian Gray, Bri-Anne Cataldo, Deborah Olubanwo, Mba, Allen Chang, Nalini Reddy, Rachele Bernache, Anu Bhogoju.

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