Stanton Melvin Email & Phone Number

Westfield, In, Us

Westfield, In, Us

Remote

• Manage the stages of the Product Lifecycle Management (PLM) (budget, methodology, planning, monitoring of KPIs, etc.)• Identify and translate business process needs into functional requirements• Develop and implement long-term goals, key milestone planning and objectives to achieve the successful outcome of the program, ensuring that individual project plans align with the needs of the business• Supervise the deployment of useful functions• Manage the implementation of the PLM solution and maintenance in operational condition• Drives program related communication, stakeholder management, facilitates across functions to ensure awareness and alignment• Assesses needs and ensures appropriate training and support• Orchestrate project teams that contribute to the program

Remote

Remote

• Partner with other stakeholder teams across business units (i.e., sales, finance, security, compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams• Evaluate, analyze, and communicate systems requirements (PBX, Salesforce, Office365, Tableau) on a continuing basis, and maintain systems processes • Author and update internal and external documentation, and formally initiate and deliver requirements and documentation• Conduct systems analytics of primary tools to maximize effectiveness and troubleshoot problems• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data• Serve as a thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels• Create and implement precise management plans for every project, with attention to transparent communication at all levels• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development• Determine and develop user requirements for systems in production, to ensure maximum usability

Plano, Tx

• Ensure that call-flow programming and QA is completed leading up to customer go-live – including Contact Center configurations• Serve as a resource to train and assist other Cloud Implementation Specialists in the Cloud PBX and Contact Center portals• Work with Project Managers to assist with a successful implementation• Responsible for configuration of new client/location virtual fax lines, Bridged Call Appearances, voicemail to email transcription, call recording, and any many other add on features • Maintain an in‐depth understanding of Mitel’s capabilities, services and business impact points to effectively communicate to all stakeholders• Serve as the subject matter expert for provisioning tools and provide feedback on client programming tools specifications• Provide assistance to internal and external customers on how to use Mitel services/features• Work to reduce the number of defects that coincide with client programming

Remote

Previously ShoreTel• Simultaneously manage multiple installation projects• Chair structured project process meetings with formal Agendas and Minutes to formally document all aspects of the project.• Comprehensively communicate to senior level management a project status, costs, project conflicts and other implementation constraints updates.• Create presentation materials; propose specific solutions to needs or problems, which include project plans, written and oral reports and graphical presentations.• Analyze data including information implied from project performance criteria.• Coordinate and program system design for hosted PBX programming using system provisioning tools, and provide feedback to system team for errors and defects• Track project success by utilizing tools provided by the Activation Team leadership • Manage UC, ECC, and Mobility hosted Mitel implementation projects and function as lead for all activities in design, deployment, and project closure phases of implementation methodology• Provide accurate telephony design for Hosted solution to Network System team• Foster collaborative environment across functional teams• Effective meeting management and on-time publishing of meeting minutes• Train new project managers for implementation projects• Provide routine and critical updates to cross-functional management as needed for project status, critical paths, and associated risk• Translate project and implementation requirements into project tasks, timeline, quality, change, risk, scope, and budget • Analyze cross functional processes internally and collaborate with department stakeholders to implement new business processes and procedures.• Document current processes and working with teams to identify knowledge gap areas, improve processes, and recommend process change

Irving, Tx

Project Management • Communicated with stakeholders and technology teams to provide direct feedback to solve business issues and ensure effective implementation of agile process• Developed, coordinated, and implemented best practice methodology for over 100 relocation projects • Tested and implemented new technology solutions to benefit the organization including new wireless networking solutions, Skype for Business, and Sharepoint deployment• Resolved numerous and continuous project issues such as vendor delays, tactical matters, scope changes, and user needs• Provided comprehensive support to stakeholders and end users through training and documentationBusiness Analysis• Elicited and documented requirements for office relocations that increased efficiency for business teams decreasing overall lead time from 4-week notice to 2-week notice• Analyzed and implemented best practices to plan, schedule and execute all stages of office changes, franchise relations, and research and development. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.• Created policies specifications and detailed process flows to decrease requirements gathering and analysis time and stay SOX compliant.• Strengthened risk mitigation techniques to improve projects within the technology department such as VoIP rollout, systems integration, and network infrastructure upgrades

Irving, Texas

Project Management• Managed and coordinated office changes for approximately 180+ facilities throughout the US for facilities’ and real estate• Coordinate project initiatives with internal business teams, stakeholders, project managers, and vendors• Communicate effectively with stakeholders and clients and inform the project manager about customer business needs and changes• Led the largest branding change for the organization at 60+ offices by coordinating the schedule, design, vendor relations, and budget for all exterior and interior signage• Supported real estate by extracting and documenting lease details, scheduling rent roll, and maintaining location databaseBusiness Analysis • Improved processes for team by implementing new tools and technology for communication and information sharing• Assisted with merging functions for two major acquisitions by documenting and retaining information and finding best practice for business needs after acquisition completion

Bloomington, Indiana

Previously Employment Plus, Inc• Developed a thorough understanding of technical skills in order to communicate effectively with the reporting team for client requests; including SQL, C++, HTML, and Javascript• Requested and ensured proper data mining and reporting• Trained to extract data using SQL through cross training to assist with business needs as necessary• Utilized efficient analytical and research techniques while auditing IT & Facilities contracts and leases to reduce cost for over 60 locations nationwide resulting in cost savings of approximately $200,000/mo• Managed phone and internet accounts to assist branches with communication needs• Streamlined and improved processes of business practices to strengthen company’s finances• Consulted in variety of projects including opening/closing locations, VoIP rollout, new client set up, vendor consolidation, and Verizon wireless account restructuring and overhaul• Supported various project managers, project coordination, monitoring and maintenance of projects to effectively plan and manage projects• Organized and assisted with purchase of Employment Plus by Employbridge by leading transfer of liability assumption with all leased equipment and location leases

Bloomington, In

• Promoted within 6 months of start date to assist company’s finances, assets, processes and procedures, and business development• Supported AR projects during company restructuring including automated invoice rollout, invoice error% decline, and accounting software updates• Assisted with improving client invoicing by introducing new business practice

Bloomington, Indiana Area

• Managed a team of 12 – 15 people to operate daily functions of restaurant• Led two area stores and resulted with improved profitability, compliance rating, and safety standards• Enforced protocol to remain compliant with company’s standard operating procedures, including improving inspection score to market’s top percentile. • Coordinated retention of store to ensure adequate staffing• Conducted review of P&L and made changes as necessary with inventory and staffing to allow for growth in profit

Bachelor Of Science - Bs, Data Science

Bs Of Business Management, Business Administration And Management, General

Bachelor Of Arts - Ba, Theatre/Theater

Bachelor Of Arts - Ba, Fine/Studio Arts, General