As part of the CMIT Management Team, manage client relationships and key communication including new service and product offerings, contract administration and customer value enhancement.

Under the broad direction of the Program Director and in accordance with Virtual Care leadership, lead and manage program development and enterprise-wide strategic initiatives for the inpatient portfolio of telehealth products and services. High-level of stakeholder engagement with member hospitals to promote strategy and direction and to advance and implement telehealth solutions for digital healthcare delivery.

Under the direction of the CTO, acting as a liaison for integration efforts across seventeen hospitals in five states as part of an expansion of the Steward Health Care System. Engagement with hospital IT Directors to review application portfolios in preparation for new standard delivery platforms, applications and services. Perform a high degree of coordination activities across IT groups and application owners to ensure readiness for a phased rollout and implementation schedule.

Under the direction of senior management for Solutions Architecture and Integration, consulted with the Infrastructure Management Team to advance their participation in the processes and practices established for IT governance, consistent work execution, and reporting. Directed project activities and established an environment of increased accountability and visibility to stakeholders, with improved quality of work and outcomes.

Under the broad direction of the CTO and in accordance with an organizational redesign, provided program leadership for the development and validation of infrastructure technology at an enterprise level. This change came as part of a broad organizational development initiative in the IT organization. Following this change forged the creation of a consistent process and practice for technology evaluation, to include consultative review and governance of large-scale investment in technology across the hospital system.Managed the execution of an integrated technology strategy processInterfaced and collaborated with key stakeholders in the business and IT through established forumsEnsured that the organization has a systematic approach toward examining new and emerging technologies that addresses both the business goals and persistent business needsCommunicated the strategic direction and focus areas for new technology-enabled initiatives Developed a mechanism to establish an emerging technology portfolio and provide monitoring and oversight to related activitiesProvided management and oversight for a group of technologists who provided continual analysis-based identification and evaluation of technology and trendsGenerated IT strategy and requirements working with product and service line owners to create enterprise architectures and implementation solutionsCollaborated on enterprise initiatives with member hospitals, IT leadership, and technical staff

Under the broad direction from the Vice President and CIO, led and managed the Technology Planning Group in the development of strategies for core information technologies at Partners to effect productive, timely, and quality delivery of programs and services. Directed the Information Technology Planning process, consisting mainly of research and assessment of technology.Directed a center of expertise for technology research and assessment. Group consisted of several technologists, assigned to key technology assessment projectsMonitored and reported on IT industry trends, established industry contacts across a broad range of vendors and technologies, and facilitated collaboration with PartnersProvided consultative expertise to groups conducting technology research, set standards on how to perform research and assessment and how to produce findingsCreated an inquiry-based service for groups to leverage technical advisory services in support of departmental projects and initiativesProvided oversight, monitoring, and aggregation of the distributed technology assessment activitiesDirected the Tech Group and agenda comprised of key technical stakeholders Coordinated the discussion and creation of technology roadmaps and planning horizons as part of the technology strategy-driven processExplored new computing and financial models which introduced a services orientation for core ITEstablished working groups and architected solutions for major projects identified as priorities by CIOArchitected solutions for identity management, password management, extranet platforms, security and translated all into enterprise solutionsProvided innovative and proactive management, including attraction, retention, and development of staffProvided financial oversight of unit to include development and direction of financial objectives, budgets, and expenditures

Under the direction of the Corporate Director of Technology Planning, managed the design, development and implementation of a computing platform to support the integration of two disparate hospital IT environments for the newly formed Partners HealthCare System.Directed a select team of IT specialists to design and build an enterprise-wide standard desktop and server computing platform to scale upwards to thousands of desktops across multiple sitesLed architecture activities across design, development and deployment of infrastructure and servicesWorked closely with internal development team and Microsoft to design customized desktop for clinical and administrative useDeveloped custom provisioning tools for Microsoft Windows NT for delegated administration Planned the migration strategy from the existing IT environments to the newly developed platformProvided oversight to accommodate anticipated growth and management of over 50,000 desktops extending a large application portfolio across 75 sitesCoordinated technology roadmaps with hospital CIOs, IT leadership and technical teams to assist in the development of the IS budget

Led team operations responsibilities for network computing services for the hospital’s portfolio of over 100 mission-critical client server applications on over 5000 workstations and 50 file and print serversProvided the highest level of technical support, including team on-call rotations, for the hospital’s workstation, server and network infrastructureManaged and coordinated the delivery of projects across functional groups including the conversion from token ring to Ethernet LAN technology and Banyan VINES to Novell Netware NOSDirected design and development of provisioning tools for secure access and authorization to resourcesProvisioned tools to member sites for decentralized administration of application resourcesIntegrated third-party applications, custom developed applications and office productivity toolsInvestigated new computing technologies in support of technical infrastructure and operations