• Implemented project management methodologies increasing project completion rates by 15%• Tightened contract language binding vendors and subcontractors to complete projects on time, on budget, and within specified building requirements reducing slippage• Reviewed architectural plans with customers, guiding them from concept through project completion

• Reduced risk exposure and compliance breaches by 20% for a portfolio of franchise-critical applications• Developed Corrective Action Plans, then managed application owners and a team of IT resources through the remediation effort• Improved the risk-metrics data-sourcing process, increasing accuracy and reducing risk• Developed processes adopted by the Risk & Compliance team for monitoring and tracking risk remediation efforts

• Delivered a consistent and comprehensive level of technology services into client accounts resulting in 99.9% uptime and a 20% increase in client satisfaction scores• Managed Bloomberg and client network engineering teams to complete well over 100 network circuit, router, server installations within Equinix datacenters, with connectivity back to client datacenter facilities• Worked alongside Bloomberg and client network engineering teams through sophisticated troubleshooting of network related issues impacting the delivery of market data• Managed cross-functional technical teams to maintain the technical health of client accounts• Collaborated with sales teams to plan and execute targeted business and sales strategies increasing product adoption and usage• Increased client efficiency by identifying gaps in client data, improving service processes, and introducing new products• Provided technical expertise to guide clients through IT and infrastructure decision making• Collaborated on Datacenter-to-Cloud migration projects with Bloomberg and client network engineering teams• Hosted in-depth review meetings with clients to discuss current and future projects, resolution of client technical issues with proposed solutions, and client business support target metrics• Led numerous complex IT projects achieving an 85% on-time completion rate

Our company provides Program, Project, and Relationship Management services to the Financial industry.

• Developed and led a Request for Proposal process to migrate data and technology infrastructure reducing cost by $120M over a nine-year contract term• Managed five direct reports to provide exemplary infrastructure and IT support services covering 21 branch offices and datacenters throughout the US and Canada• Managed the network penetration testing process and achieved a 100% success rate• Developed disaster recovery business continuity plans with improvements made to the IT infrastructure and facility build-out project with a 100% testing success rate• Developed and led multiple complex IT infrastructure and data integration projects resulting from business acquisitions, as well as IT infrastructure and data separation projects resulting from business divestitures, on time, on budget, and with no disruption of service• Designed and led the upgrade of network infrastructure interconnecting 21 branch offices resulting in a 40% increase in performance with increased resiliency while reducing cost 25%• Led mission-critical EMC SAN installation facilitating remote database storage and enhanced resiliency• Performed extensive Sarbanes-Oxley testing on various applications

• Managed direct reports and provided desktop support services to 20 US-based branch offices • Managed all aspects of IT infrastructure support including circuits, routers, servers, PCs, email, domain, network operations, hardware upgrades, software upgrades, office moves, openings, closures, data resiliency and storage without a single negative business-impacting event

• Launched Vision’s Network Services Department and upgraded Vision’s network, increasing resiliency and performance resulting in reduced network cost of 20%• Performed client site surveys and prepared detailed reports regarding hardware and software risk exposure and upgrade recommendations

• Designed, installed, maintained, and managed a Microsoft NT 4.0 server network. Installed and maintained application software in support of client web hosting• Performed domain support, network configuration, and database management

• Designed, installed, maintained and managed an IT network including specification, purchase and installation of PCs, servers, Cisco routers, application software and network management software• Trained the entire division in the use of the network, the Internet, and all related application software, including e-mail, introducing networking, the Internet, and email (both internal and external) to the Division. Deployed WordPerfect, GroupWise, Lotus 1-2-3, Office Suite, Netscape Navigator, Netscape Information Server, ARCserve, LANalyzer.; Performed all aspects of Network and desktop support

Reviewed public utility tariffs, investigated claims regarding utility service, and evaluated utility plant in service and construction costs. Tested the performance of utility equipment for accuracy and prepared reports regarding findings. Interacted with various government agencies. Analyzed regulatory codes and compared them to existing utility operations. Assisted MIS in the installation and implementation of various software programs. Submitted proposal for database management and automation in the Bureau of Service Evaluation.