Stan Williams Email & Phone Number

Dublin Ohio

•Managed quality assurance program including on site evaluations, internal audits and customer surveys.•Supported marketing programs and campaigns with content and messaging to drive demand.•Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.•Managed, advised and trained new support staff in the department initiatives and processes.•Developed and maintained expense budget while applying techniques to continually decrease expenses.•Established and maintained productive working relationships with franchisees to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service.•Adhered to established policies, procedures and compliance for satisfactory audit rating.

Greater Atlanta Area

•Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.•Met deadlines by proactively managing individual and team tasks and implementing strategic processes.•Produced sales and Profit and Loss reports outlining financial data to assist management with making strategic plans and operational decisions.•Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.•Increased customer satisfaction scores.•Implemented new customer service model at multiple locations, resulting in a boost in customer service ratings.•Held weekly meetings with restaurant managers to identify techniques to overcome operation obstacles.•Improved productivity within the district while reducing staffing and operational costs.•Drove year-over-year business growth while leading operations, strategic vision and long-range planning.•Evaluated employee performance on a quarterly basis and conveyed constructive feedback to improve skills.•Coached and developed managers to deliver exceptional operational results and P&L analysis.

Dublin Ohio

•Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.•Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.•Help resolve customer complaints while prioritizing customer satisfaction and loyalty.•Aided Franchisee during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.•Partnered with franchisees to deliver services that support company objectives and consistent with corporate values.

Greater Atlanta Area

• Oversaw day to day activities of 38 employees and 4 restaurant managers, fostering an inspiring atmosphere to optimize employee experiences.• Accurately completed end-of-day financial tasks worth over $5,000 of cash and card transactions daily.• Disciplined and motivated staff to achieve challenging objectives in fast-paced environment.• Cut spending by .5% through effective inventory management and supply sourcing.• Controlled food costs and managed inventory.• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty, and maximizing repeat business.• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.• Educated over 40 Manager Trainees on systems and procedures, menu updates, and procedural changes.• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Business Administration, Management And Operations

Surgical Technology/Technologist