After taking time out to have my children I stepped into this role at Nature baby in a part-time capacity working in Online sales and Customer Care. My diverse knowledge and background in Sales, Supply Chain and Customer Operations supported business growth.

Customer Operations team leader overseeing strategic accounts. Core accountabilities included team leadership, performance management, relationship management across strategic partnered accounts and cross functional collaboration with Sales, Demand Planning, Merchandising and Supply Chain.

Five month secondment leading the Customer Operations function. Core areas within the role included team leadership, strategy planning and relationship and account management with strategic partnered accounts. This role included cross functional collaboration with Sales, Demand Planning, Merchandising and Supply Chain

Proven Team Leadership and performance management delivering a high performing and successful team. Focus on premium end to end Customer Service with consumers receiving a positive experience and journey with the brand.

Order book management of all Indent and At-Once(in-season) orders for Nike Pacific. Style drop and movement management ensuring minimal impact to accounts. This role was the Internal link between Sales and Supply Chain. Management of weekly, monthly and seasonal processes to assist the wider business.