As the Service Advisor for Christian Brothers Automotive, I am responsible for communication with customers and technicians. I form a relationship with customers and am their point of contact for questions, concerns and service needs for their vehicles. I provide them with compassionate guidance and serve as someone they can trust to give them honest answers and thorough explanations of repairs needed, presented in a manner that is easy for them to understand. I also supervise 5 automotive service technicians, which includes dispatching repair orders, maintaining contact with them regarding repair progress in order to keep the customer updated, obtaining any parts, tools or supplies needed for repairs and problem solving/decision making. In my daily duties, I utilize RO Writer software to create estimates and repair orders, to enter payments and for reporting and billing. I use Microsoft Excel to track follow up calls and overall performance, and I do the majority of my parts sourcing and procurement online. I am required to multi-task effectively in a fast paced environment and to respond to tense situations calmly. I have extensive automotive knowledge that I have accumulated over the many years I have spent in the automotive industry, and I continue to learn more every day, as automotive technology is always improving/changing. In addition, I have over 25 years of experience in customer service and have developed excellent interpersonal communication skills.

As the Hoist and Crane Service Coordinator for Hi Speed Industrial Service, I was responsible for scheduling inspections, preventive maintenance and emergency services for industrial clients. I managed a team of 11 technicians, created quotes for parts and services for customer approval, issued purchase orders and placed orders with vendors for required components for repair of customers' equipment. I also I utilized ACS software for job quoting, data entry, repair history, analysis and documentation of daily activity. I was the administrator for Field ID online software used for equipment inspections, documentation of services performed, reporting and to access and/or input detailed information about each piece of equipment that we service. In addition, I used Telenav online software for routing the technicians and sending their job assignments to them, which they accessed via their IPhones. I also used and am proficient with Microsoft Outlook and Excel in my daily activities.My duties entailed providing guidance to customers regarding maintenance of their equipment, which included cranes, hoists, industrial motors, lifting devices and mobile cranes in various types of customer facilities. I responded to the customer's needs regarding emergency or down situations in a prompt, courteous and effective manner by addressing their needs, anticipating any parts or equipment that would be needed for the repair, and by routing the appropriate technician for the job to the required site with efficiency. I also was responsible for the technicians' performance and was their point of contact for job assignments, information and for quoting parts and services that may be required for a repair.I have developed knowledge of a wide range of equipment and machinery, which I used to identify and assign maintenance actions and services to our technicians for customers, as well as provided technical guidance to co-workers, supervisors, customers and technicians.

 Maintaining inventory levels for products and supplies based on sales trends and usage Identifying and selecting vendors to procure requisitioned items, meeting criteria including price, quantity, quality and delivery date, issuing bid requests, reviewing quotations and placing orders Meeting with staff and vendors to discuss defective or unacceptable goods or services and determining corrective action Proficient usage of Excel, Word, Outlook, EDI Transaction Manager and S2K software Running daily reports to monitor inventory levels and making order or inventory adjustments as necessary Creating part numbers and bill of material records Keeping track of out of building inventory Monitoring receiving records and evaluating invoices for accuracy Authorizing payment of invoices for goods received

 Greeting customers in a timely and courteous manner and going above and beyond duties to ensure customer satisfaction Accurately documenting service needs and verifying warranty coverage if applicable Supervising shop personnel, effectively managing workload, dispatching repair orders and multi-tasking in a fast paced environment Updating customers on vehicle repair status, explaining and selling services and following up after work is completed Responding to stressful situations with adeptness and confidence and utilizing customer service and communication skills

 Greeting customers in a timely and courteous manner and going above and beyond duties to ensure customer satisfaction Accurately documenting service needs and verifying warranty coverage if applicable Supervising shop personnel, effectively managing workload, dispatching repair orders and multi-tasking in a fast paced environment Updating customers on vehicle repair status, explaining and selling services and following up after work is completed Responding to stressful situations with adeptness and confidence and utilizing customer service and communication skills