As a Technical Support Specialist at Fiserv, I contributed to the delivery of high-quality customer service and technical assistance for various software products. I resolved complex issues, documented customer feedback, and improved internal processes. I also obtained multiple certifications in Excel to enhance my data entry and analysis skills.Before joining Fiserv, I worked as an Order Management Coordinator at Cannon IV, where I coordinated and processed orders, invoices, and shipments for a large client base. I also demonstrated my sales and communication skills as a Sales Consultant at HomeAdvisor, where I prospected and contacted service professionals and generated leads. In addition, I pursued my passion for beauty and wellness by obtaining a license in nail technology from Tricoci University of Beauty Culture. I am a motivated and detail-oriented professional who values customer satisfaction, continuous learning, and teamwork.