Star Wiley Email & Phone Number

New York City Metropolitan Area

• Maven provides on-demand virtual health coaching to a large membership that includes employees and health plan members. In addition to my Advocacy role, I actively contributed to our organization's global expansion.
• Led global Care Team pilots, collaborating cross-functionally to support program launches, hiring initiatives, onboarding & training, and creating quality assurance objectives for Q2-Q4 (2023).
• Received the esteemed "Embrace a Service Mindset" Award in 2022 for "consistently going above and beyond to support members, providers, clients, and internal teams."Key Strengths:
• Effective Leadership: Fostering a culture of collaboration, problem-solving, and continuous improvement within my team.
• Project Management: Operational support for projects, programs, and pilots, including our global expansion efforts.
• Client Engagement: Engaging Global HR leaders to identify workforce pain points to enhance our offerings.

Jersey City, New Jersey, United States

• Flipt is a mission-driven healthcare technology and services company that offers full-service pharmacy benefit management services, including our cutting-edge enterprise benefit administration, claims adjudication, and.
• Conducted User Research to present findings in product team meetings, including insights to improve CSATs and client satisfaction.
• Oversaw onboarding of new hires, which involved conducting HR orientations, running training sessions, and managing the SOP library.
• Established client relationships, swiftly building trust and loyalty with responsive feedback implementation, personalized communications, and proactive sharing of exciting product updates. Show less

Manhasset, NY

• Northwell Health is New York State’s largest healthcare provider and private employer, with 20+ hospitals, 890+ outpatient facilities, and more than 18,500 affiliated physicians.As a Clinical Support Specialist, I.
• Patient and Family Care Advocate: supporting intricate patient discharges and conducting safety risk and social determinants of health assessments to enhance post-discharge patient safety.
• Led collaborative care groups to enhance direct communication between clinical and support staff, leading to a 12% decrease in adverse patient occurrence reports (2019). Show less

Greater New York City Area

Oscar Health, Inc. is the first health insurance company built around a full-stack technology platform and a relentless focus on serving its members. Oscar's mission is to make a healthier life accessible and affordable for all.As a Member Services Specialist, I served as a resolution manager for member concerns. My role responsibilities included claims.

Bachelor'S, Psychology

User Experience Immersive, Ux/Ui

User Experience Immersive Program