Star Wiley Email & Phone Number

New York City Metropolitan Area

Maven provides on-demand virtual health coaching to a large membership that includes employees and health plan members. In addition to my Advocacy role, I actively contributed to our organization's global expansion initiatives - having the privilege of serving our clientele by introducing them to our platform and program offerings.Global Health Expertise: I prioritized understanding Global Health Statistics and Health Policy developments to support a massive membership and several… Show more Maven provides on-demand virtual health coaching to a large membership that includes employees and health plan members. In addition to my Advocacy role, I actively contributed to our organization's global expansion initiatives - having the privilege of serving our clientele by introducing them to our platform and program offerings.Global Health Expertise: I prioritized understanding Global Health Statistics and Health Policy developments to support a massive membership and several clients in over 15 countries. I offered insights and guidance tailored to acute health concerns, including supporting BIPOC and (LGBTIQA+) communities worldwide.Workforce Engagement: Created a compassionate, connected, and culturally conscious workplace by fostering a supportive and inclusive environment to help team members acclimate and navigate remote spaces.Highlights: • Led global Care Team pilots, collaborating cross-functionally to support program launches, hiring initiatives, onboarding & training, and creating quality assurance objectives for Q2-Q4 (2023).• Received the esteemed "Embrace a Service Mindset" Award in 2022 for "consistently going above and beyond to support members, providers, clients, and internal teams."Key Strengths: • Effective Leadership: Fostering a culture of collaboration, problem-solving, and continuous improvement within my team.• Project Management: Operational support for projects, programs, and pilots, including our global expansion efforts.• Client Engagement: Engaging Global HR leaders to identify workforce pain points to enhance our offerings.• Strategic Thinking: Work closely with senior leadership to define Care Team OKRs. Show less

Jersey City, New Jersey, United States

Flipt is a mission-driven healthcare technology and services company that offers full-service pharmacy benefit management services, including our cutting-edge enterprise benefit administration, claims adjudication, and consumer engagement platforms.While at Flipt, I managed prescription benefits customization for VIP and C-Level members during launch and trial periods. I provided qualitative reports to Product and Leadership to inform market development and growth… Show more Flipt is a mission-driven healthcare technology and services company that offers full-service pharmacy benefit management services, including our cutting-edge enterprise benefit administration, claims adjudication, and consumer engagement platforms.While at Flipt, I managed prescription benefits customization for VIP and C-Level members during launch and trial periods. I provided qualitative reports to Product and Leadership to inform market development and growth strategy.Highlights: • Conducted User Research to present findings in product team meetings, including insights to improve CSATs and client satisfaction.• Oversaw onboarding of new hires, which involved conducting HR orientations, running training sessions, and managing the SOP library.• Established client relationships, swiftly building trust and loyalty with responsive feedback implementation, personalized communications, and proactive sharing of exciting product updates. Show less

Manhasset, Ny

Northwell Health is New York State’s largest healthcare provider and private employer, with 20+ hospitals, 890+ outpatient facilities, and more than 18,500 affiliated physicians.As a Clinical Support Specialist, I coordinated direct patient care on a 40-bed unit, optimizing clinical care management processes. I developed discharge and admissions overview reports for nursing staff and clinical leadership, enhancing data-driven decision-making. I maintained accurate and up-to-date patient… Show more Northwell Health is New York State’s largest healthcare provider and private employer, with 20+ hospitals, 890+ outpatient facilities, and more than 18,500 affiliated physicians.As a Clinical Support Specialist, I coordinated direct patient care on a 40-bed unit, optimizing clinical care management processes. I developed discharge and admissions overview reports for nursing staff and clinical leadership, enhancing data-driven decision-making. I maintained accurate and up-to-date patient records, including electronic health records (EHR) and paper documentation.Highlights:• Patient and Family Care Advocate: supporting intricate patient discharges and conducting safety risk and social determinants of health assessments to enhance post-discharge patient safety.• Led collaborative care groups to enhance direct communication between clinical and support staff, leading to a 12% decrease in adverse patient occurrence reports (2019). Show less

Greater New York City Area

Oscar Health, Inc. is the first health insurance company built around a full-stack technology platform and a relentless focus on serving its members. Oscar's mission is to make a healthier life accessible and affordable for all.As a Member Services Specialist, I served as a resolution manager for member concerns. My role responsibilities included claims processing, compliance, denial and appeal analysis, and EOB and policy inquiries. Additionally, I provided technical support and… Show more Oscar Health, Inc. is the first health insurance company built around a full-stack technology platform and a relentless focus on serving its members. Oscar's mission is to make a healthier life accessible and affordable for all.As a Member Services Specialist, I served as a resolution manager for member concerns. My role responsibilities included claims processing, compliance, denial and appeal analysis, and EOB and policy inquiries. Additionally, I provided technical support and developed training materials as an assigned Training Support Associate. Show less

Bachelor'S, Psychology

User Experience Immersive, Ux/Ui

User Experience Immersive Program