• Result oriented individual having 3+ years of IT experience in a US customer facing environment in the Insurance domain• Able to grasp fast and work independently with a demonstrated track record of driving engagement and leading through project executions• Worked extensively in IT Service Management, Business Analysis, Enhancements, Production Support, and Process Automation using ITIL principles• Experience of working directly with IT and Business users• Strong Hands-on experience in ServiceNow and SQL. Familiar with Azure. Flexible and willing to learn new technologies • Able and willing to work and also collaborate with diverse group of people internationally by having Solid English communication skillsMy immediate career goal is to consistently contribute to the growth of the organization while also adding value to myself through learning and upgrading skills.Contact me directly through email:shrutitarale99@gmail.com