Esther "Star" Castro Email and Phone Number

As Team Lead responsible for accurately assisting coworkers with process questions to appropriately complete customer/revenue/billing impacting tasks. Investigate and Support resolution of FCC, BBB and Escalated Complaints. Interface directly with Bulk HOA Customers with all service/billing questions, promoting and providing needed information relative to Products, Services and Equipment. Initiate customer and inter-departmental contacts to appropriately stage pending orders forward to completion. Work with Technicians and Provisioning Department to drive accurate order activations by ensuring products/service are installed as committed. Analyze customer billing/credit disputes to ensure adherence to company guidelines.

New Business Development in Print Displays & Online Sales. Exceeded revenue budgets. Focused on Social Media Marketing & Competing Publications to "win-back" & generate new revenue. Top Salesperson for Online Advertising using Total Platform Reach which is Desktop, Mobile, Tablet & E-blasts.

Career Services Division responsible for recruiting nationwide. Consistently ranked in the Top 3 Company-Wide for obtained interviews. Marketing Graduates nationwide utilizing social media as a major resource. Developed and maintained client relationships. Prepared graduates by conducting mock-interviews, sharpening their interviewing skills, and advising them on a few critical areas to maximize their hiring opportunities.

Marketing graduates nationwide utilizing social media as a major resource. Developed and maintained client relationships.

A full service Marketing and Media Company targeting the fastest growing niche market in the Tampa Bay Area - The Hispanic Market. Offering Print, Internet, Web Design and Internet Marketing.

Launched an Advertising Print Product in three markets: Tampa, FL, Atlanta, GA and Greenville, SC. Managed, developed and trained salespeople to create strong market share in all three regions.

Managed, developed and trained twelve sales representatives and created a strong market share in all three county regions of Hillsborough, Pasco and Pinellas. Exceeded revenue goals annually by as much as 18-24%. Won "Best Sales Manager of the Southeast Region" Award for 2009.