Star Droshine Email & Phone Number

West Palm Beach, Florida Area

Seniority on assigned product and cross trained on numerous products. Possess a thorough understanding of assigned product- possesses the knowledge and ability to train additional staff on product and has excelled as a Trainer. Includes all duties of Implementation and Training Specialist and mentor to the team.

Port St Lucie Fl

Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement.Provide on-site, in person training in both classroom settings and one on one mentoring formats at government and commercial medical facilities and hospitals.Provide on-site support during customer Go Live.Conducts client site trainings geared to physician and practice staff learning levels by working with internal teams to design client training curriculum.Acts as SME for all aspects of the software product(s) assigned. Ensures all aspects of product(s) are working properly prior to client training.Provides post customer deployment support.Listens to and gathers customer input; simplifies topics for non-technical audience.Gathers, compiles and performs workflow analysis to deliver expectations and requirements.Submits signed, on-site certification documents upon completion of training.Ongoing ownership of clients trained.Delivers product demonstrations to potential or existing clients as well as internal staffResponsible for verbal and written communication with clients and documentation of work activities and work processes.Participates in internal and external Site Kick Off calls.Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed.Assists Documentation Department in the creation of Product Manuals.Gathers requirements for workflow process and is involved with the configuration of application.Works on Home Based Assignments when not on the road as given by the Training Manager or DirectorCross train on other products as assigned by Training Director.

Juno Beach, Fl

• Provide on-site, in person training in both classroom settings and one on one mentoringformats• Provide on-site support during customer Go Live• Delivers product demonstrations to potential or existing clients as well as internal staff• Submits signed, on-site certification documents upon completion of training• Reviews application set up with appropriate staff• Responsible for verbal and written communication with clients and documentation of workactivities and work processes• Participates in internal and external Site Kick Off calls• Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development PlanningMeetings• Participates in Quality Assurance Testing and troubleshooting of product• Assists Documentation Department in the creation of Product Manuals• Gathers requirements for workflow process and is involved with the configuration ofapplication• Cross train on other products

Juno Beach Fl

Support and train clients in the use of software programs for electronic health record updates and maintenance. Work with internal staff to resolve issues related to configuration, use of products, reports and data. Travel weekly to provide on-site, in-person training in both classroom settings and one-on-one mentoring formats. Perform Web-based presentations, provide written and verbal communication with clients and documentation of work activities and work processes. Complete home based assignments when not on the road, given by Corporate Training Manager, Product Line Manager or Director.

Port St Lucie Fl

Co-founded a Spearfishing manufacturing company. Invented, patented, marketed and distributed the Foldspear, an revolutionary polespear for underwater hunting. Co-created the online retail store Lionfishhunting.com.

Port St Lucie, Fl

Create training materials for all departments including eLearning modules, ILT Powerpoints, Job Aids and experiential activities for adult learners for optimal retention and speed to competency. Developed curriculums for Sales Training, Home Care Services and new product introductions. Experienced at creating training modules from SOP documents for process and performance improvement. Initiated new Developers Guide to set standards for the creation and revision of training materials. Responsible for marketing the Training department and introducing new ideas and training concepts to facilitate performance improvement. Review and edit materials created by other department trainers and developers to ensure consistency and quality. Revise and update materials as needed.

Gainesville, Florida Area

Hired, trained and managed sales staff for five radio stations. Created a marketing library to increase sales presentation development and efficacy and to ensure branding consistency for all account executives in my department. Increased revenue by implementing effective retention processes, regenerating orphaned leads and problem solving for lost clients. Prospected new agency business and successfully negotiated contract renewals to maintain and grow account lists. Conducted motivating sales meetings and training seminars to improve sales and collections to achieve and retain positive cash flow. Provided Sales reports to the remote corporate office promoting transparency and accountability. Worked successfully with the Administrative and Programming Departments to ensure client satisfaction.

Gainesville, Florida Area

Managed the business office for a prominent forensic psychiatrist. Responsible for scheduling, report writing, insurance verifications, pre-authorizations, claims and remittances. Utilized Quickbooks for accounting and report generation. Handled marketing to private attorneys and government agencies. Transcribed documents for court submission.

Travel Throughout The U.S.

Conducted sales training seminars for automotive dealerships throughout the U.S. Hired and trained sales associates and managers. Created sales training curriculum for managers and sales staff. Conducted uptraining and assisted with brand certifications. Taught negotiation skills and closing techniques. Promoted customer-centric cultures within the dealerships.

Ceiba, Pr

Responsible for large retail dive center - trained and supervised sales staff and dive staff. Customer service, accounting, inventory and training. Created,implemented and executed advertising and promotions which increased sales over forty percent from previous years. Implemented localization planners in compliance with corporate calendars. Created Standard Operating Procedures Manual. Created and developed PADI Underwater Hunter specialty course.

Dive Instructor and Divemaster. Customer service representative. Instructed and certified customers.

Created and sold Radio Advertising to Clients, performed collections, assisted with remotes, created media plans and produced announcements.

Master Of Arts, Law

Post Graduate Certificate, Marketing; French

Activities and Societies: Global Marketing, TravelGlobal Marketing, French

Justice Semester, Political Science And Government

Justice Semester, Pre-Trial Release Specialist Internship

Bs, Political Science

Activities and Societies: Pre Law SocietyPolitical Science - Media

Certificate, Broadcasting

later became a teacher at the school

Freshman Year, Political Science

General Education

General

High School Diploma, General

Junior High School, General Education

Elementary School, General Education