Stareece Drain Email & Phone Number

As an Owner Services Specialist at Flexjet, my primary responsibility is to ensure a seamless and exceptional experience for Owners from their initial engagement throughout each travel experience. In many instances, I am the Owners dedicated aviation professional, building relationships and anticipating their travel needs. While adapting to the evolving.

Atlanta, Georgia, United States

Defect Manager for Reservation tools and technology. Liaison between business and IT to prioritize and triage defects identified from specialists. UAT Manager for Reservations supporting implementation and testing new initiatives to support policy changes as needed and technology enhancements.

Atlanta, Georgia, United States

Support external customers and internal employees within Reservations and ACS by phone with complex ticketing solutions; including but not limited to domestic and international fares. Also trained to handle manual reissues and refund handling for first point of contact.

Atlanta, Georgia, United States

Execute technology testing in Axis and OmniPro prior to general release to all Reservation Agents Triage reports from the Axis Reporting Form and create defects to help our IT colleagues identify trends and implement enhances to improve agent workflows Complete build validation testing for defects previously identified

Atlanta, Georgia, United States

Provide support to external customers contacting Delta through Twitter and FacebookListen and respond to customer concerns, questions, and ideas about their travel experience and policies and proceduresAuthor for the Digital Engagement intranetSkilled in Baggage and Customer Care assistance

Atlanta, Georgia, United States

Supported Digital Engagement Supervisors with questions and/or concerns that are escalated by customers Assisted with strategy development and partner with leadership for direction of our department Lift Supervisors weekly regarding key performance indicators (i.e. response time, responses per hour, and SPS) Engaged Supervisors with daily team huddles.

Atlanta, Georgia, United States

Provide support to external customers contacting Delta through Twitter and FacebookListen and respond to customer concerns, questions, and ideas about their travel experience and policies and proceduresAuthor for the Digital Engagement intranetSkilled in Baggage and Customer Care assistance

Atlanta, Georgia, United States

Monitor on and off phone “real time” activity for over 10 departmentsAssist internal customers with questions regarding schedules, payroll, and first point of contact for all IT issues within the Atlanta Customer Engagement CenterPerform all tasks required in setting up each employee’s access, schedules, and AvayaAuthor for the Atlanta Customer Engagement.

Atlanta, Georgia

Effectively listen, and engage in conversation and build relationships with passengers by answering calls in an efficient, courteous and accurate mannerAttained “Delta Brand Champion” status by achieving an above average composite score for 3 consecutive monthsAssist passengers with itineraries for future and current travel needsMaintained a 100% average.

Marietta, Georgia, United States

Engaged in the enrollment of participant to respective insurance programs available.Exceeded expectations and met all set enrollment goals within the call centerMaintenance of confidential files and participant databaseTrained peers efficiently in new system which caused an expansion of clients

Austin, Texas, United States

Assisted customers with mobile needs in call center environment. Maintained call center expectations and met all sales goals.