* Improved the accuracy and transparency of compliance reporting for PCI, HIPPA, ISO 27002 and SOC2 security standards and other applicable compliance frameworks.* Communicated technical requirements, business drivers, and objectives for multiple audit types to 16 cross-functional global teams who were responsible for over 40 systems that were audited annually. * Drove organization-wide efficiency in audit preparation by ensuring the effective organization and maintenance of approx. 1000 compliance-related technical artifacts originating from over a dozen different repositories across the company, enabling over 400 artifacts to be used across multiple audits.* Assessed knowledge management tools for developing an audits dashboard and central repository with artifact snapshots supporting periodic review by business units. Identified requirements, tested features, and solicited feedback from technical and non-technical stakeholders within the security and compliance team.* Performed detailed review of compliance-related policies and procedures in a readily searched and understood format.* Presented actionable updates with metrics giving a clear vision of audit progress by business unit to multiple levels of management including executives across the company.

* Provided computer support (including troubleshooting, configuration and software installation) for 80 computers and information technology equipment at Lamont Library. * Created clear and effective documentation for stakeholders across departments about new technology and evolving best practices. * Created and taught cross functional training workshops for library staff about new technology. The workshops were part of ongoing efforts to cross train library staff on unfamiliar procedures so they could collaborate more effectively.* Facilitated and recorded focus groups as part of assessing user experience with new library technology.

* Member of three person team responsible for supporting all junior faculty and visitors. Also supported select senior faculty.* Supported 20 faculty members information technology and knowledge management needs.* Maintained course web pages for all courses taught by 20 faculty members including semester updates, scanning relevant materials, and training faculty and teaching fellows on the use of the content management system. * Maintained web pages for faculty and classroom reservations and coordinated room reservations for all courses offered by the Economics Department.

Responsible for facilitating day-to-day operation of faculty and staff computer help desk. Triaged phone calls, solved most problems right away, and scheduled appointments with technicians when appropriate. Was the person primarily responsible for answering e-mail and routing questions to other people in the department as needed. Additionally, drafted standard responses to common questions and wrote documentation geared towards helping the average user solve problems without additional assistance. Led in-person computer clinics with faculty and staff to diagnose and repair software and hardware configuration problems. These clinics also involved teaching users how to diagnose and repair their own problems for the future. Supported a variety of applications on Mac and PC platforms; these applications included, but were not limited to, Eudora, Microsoft Office suite, Adobe Photoshop, Adobe Acrobat, and anti-virus software. Walked users through virus disinfection, over the phone, email, and in person. Served as a resource for up-to-date information on viruses and related computer security issues. Responsible for training new hires at the help desk. This included teaching telephone and e-mail protocol, solutions to common computer problems, and training on unfamiliar applications. In addition, wrote a step-by-step FAQ for help desk staff, showing them how to solve common user problems.

Worked as an administrative assistance for the Women's Studies in Religion Program (WSRP)•Disseminated and updated information about the program, via letters, e-mail campaigns, and the program website. Organized program functions, from coordinating room reservations and catering for lectures, to helping incoming faculty members get settled at Harvard. •Responded to and routed requests for information about WSRP by phone, letter, e-mail and fax and triaged calls. •Organized and managed applications materials for departmental perusal. •Supervised student office assistants in doing basic office work and research for the program.