Nick Stark

Nick Stark Email and Phone Number

Customer Success Consultant @ Cengage Group
Gainesville, FL, US
Nick Stark's Location
Gainesville Metropolitan Area, United States, United States
Nick Stark's Contact Details

Nick Stark personal email

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About Nick Stark

With over a decade of experience at the intersection of educational leadership, customer success, and strategic growth, I have a proven track record as a strategic leader delivering measurable results through data-driven strategies and strong relationship-building. My career has been defined by driving revenue, optimizing processes, and fostering cross-functional collaboration to achieve organizational goals.I have partnered with sales teams to identify expansion opportunities, renewals, and new business prospects, contributing to significant sales growth in K-12 school districts. As a strategic leader, I have spearheaded high-impact initiatives, including the expansion of district-wide online learning programs during the COVID-19 pandemic, which ensured educational continuity and increased retained revenue. Additionally, I have streamlined onboarding and implementation processes for SaaS solutions, achieving faster time-to-value, improving customer retention, and enhancing profit margins through data-informed staffing and budget planning.A key aspect of my success has been building and maintaining strong relationships with senior decision-makers, such as superintendents, curriculum directors, and department heads, to align solutions with organizational priorities and long-term success. By balancing client needs with business objectives, I have consistently delivered sustainable outcomes, whether by optimizing KPIs, enhancing team performance, or aligning product launches with contractual and budgetary requirements.My leadership philosophy emphasizes collaboration, innovation, and integrity, ensuring that both clients and organizations achieve their goals. With a Master of Science in Administration and multiple professional educator certifications, I bring a unique foundation to understand complex challenges and deliver impactful solutions in both corporate and education environments.

Nick Stark's Current Company Details
Cengage Group

Cengage Group

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Customer Success Consultant
Gainesville, FL, US
Nick Stark Work Experience Details
  • Cengage Group
    Customer Success Consultant
    Cengage Group
    Gainesville, Fl, Us
  • Tutor.Com
    Sr. Customer Success Manager
    Tutor.Com May 2023 - Present
    New York, Ny, Us
    ▪ Establish and implement streamlined onboarding processes resulting in efficient time-to-value for new product launches and adherence to contract and budget requirements.▪ Strategize with sales, marketing, and product teams throughout the onboarding, nurturing, and renewal Customer Success journey to achieve mutually beneficial long-term goals.▪ Engage key stakeholders, including Superintendents, Curriculum Directors, and Department Heads, to build strong relationships and drive sales growth in targeted school districts.
  • Frontline Education
    Program Development Operations Manager
    Frontline Education Jun 2021 - May 2023
    Malvern, Pa, Us
    ▪ Improve implementation processes and developed process guides for 43 Student Management solutions.▪ Manage cross-departmental strategic initiatives leading to improved customer experience and increased retention.▪ Drive efforts to improve project and resource documentation in Salesforce for reporting against existing KPI targets based on utilization, project completion and Net Promoter Score (NPS) resulting in improved margins for billable services.▪ Develop a communication cadence with customers to monitor account health and deliver student learning outcomes.▪ Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals.▪ Support Account Managers with virtual and on-site client meetings, training, and executive-level presentations. .▪ Ensure every client receives high-quality, expert account management and consultation through the building of best practices and playbooks.
  • School Board Of Levy County
    Program Manager, Curriculum Development
    School Board Of Levy County Aug 2018 - Jun 2021
    Bronson, Florida, Us
    ▪ Direct expansion of online learning capacity for 10 schools as a part of the district COVID response plan.▪ Serve as Teacher on Special Assignment (TOSA) to grow online learning and virtual instruction programs for full-time and part-time students resulting in increase in retained revenue for the district.▪ Develop and facilitate professional learning for use of online curriculum in classroom instruction.
  • Queen Of Peace Catholic Academy
    Teacher
    Queen Of Peace Catholic Academy Aug 2017 - Jun 2018
    Gainesville, Florida, Us
    ▪ Direct expansion of online learning capacity for 10 schools as a part of the district COVID response plan.▪ Demonstrate flexibility with shifting priorities and ability to balance systems and processes to meet changing demands.
  • Monterey Institute For Technology And Education
    Implementation Specialist
    Monterey Institute For Technology And Education May 2016 - Jul 2017
    ▪ Collaborate with North Carolina Department of Education to develop a state-wide college readiness program for community colleges.▪ Develop processes, strategies and tools to facilitate onboarding and successful implementation.▪ Develop and directed strategy to increase client portfolio of existing clients.▪ Review account plans and monitor team strategies and the book of business for Account Directors.
  • Edgenuity Inc.
    Manager, Client Services
    Edgenuity Inc. Jan 2014 - Mar 2016
    Scottsdale, Arizona, Us
    ▪ Drive development of processes for increased efficiency and efficacy of training and team operations including development of new employee onboarding program increasing profit margins for billable services.▪ Partner with Sales promoting a comprehensive approach to strategic planning, new sales and implementation identifying expansion and renewal opportunities and an improved client experience.
  • North East Florida Educational Consortium
    Instructional Design Specialist, Vip Franchise Manager
    North East Florida Educational Consortium Jan 2013 - Jan 2014
    ▪ Build, manage, and leverage key stakeholder relationships to build awareness across the entire district.▪ Administer virtual instruction program for 15 rural districts including staffing, training and supervision of instructors, ongoing training and communication with district personnel, school-based administration, and guidance counselors. ▪ Prepare and deliver reports to executive level stakeholders including expenditure and profit/loss statements.

Nick Stark Skills

Educational Technology Instructional Design Instructional Technology Teaching Staff Development Educational Leadership Curriculum Development Elementary Education Technology Integration Blended Learning Curriculum Design K 12 E Learning Adult Education Differentiated Instruction Moodle Distance Learning Classroom Coaching Teacher Training Training Public Speaking Management Learning Management Systems Gifted Education Account Management Classroom Instruction Education Policy Educational Research Strategic Partnerships Client Relations Customer Experience Professional Development Programs Leadership Development Customer Service Leadership Strategic Planning Salesforce.com Netsuite Customer Satisfaction Customer Relationship Management

Nick Stark Education Details

  • University Of West Florida
    University Of West Florida
    Educational Leadership
  • Baptist University Of Florida
    Baptist University Of Florida
    Music
  • University Of West Florida
    University Of West Florida
    Data Analytics

Frequently Asked Questions about Nick Stark

What company does Nick Stark work for?

Nick Stark works for Cengage Group

What is Nick Stark's role at the current company?

Nick Stark's current role is Customer Success Consultant.

What is Nick Stark's email address?

Nick Stark's email address is ni****@****ity.com

What is Nick Stark's direct phone number?

Nick Stark's direct phone number is +148042*****

What schools did Nick Stark attend?

Nick Stark attended University Of West Florida, Baptist University Of Florida, University Of West Florida.

What are some of Nick Stark's interests?

Nick Stark has interest in Politics, Children, Arts And Culture, Education.

What skills is Nick Stark known for?

Nick Stark has skills like Educational Technology, Instructional Design, Instructional Technology, Teaching, Staff Development, Educational Leadership, Curriculum Development, Elementary Education, Technology Integration, Blended Learning, Curriculum Design, K 12.

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