Christina Estrada Email & Phone Number

Houston, Texas, United States

Manage and oversee various aspects of contract and legal documentation within the context of Jiffy Lube International (JLI) and Shell. Key responsibilities include reviewing and ensuring the appropriate use of language in contracts and ensuring compliance with policies and financial controls, coordinating the launch of new franchise entities, store.

Houston, Texas Area

Accountable for collaborating with business partners and stakeholders to identify opportunities andimplement solutions to drive improvements which contribute to the delivery of a Best In-MarketCustomer Experience and maximize business value.Key Deliverables:*Led SMH 2.0 Activation and Uptake for Direct and Indirect NA Customers*Aureus go-live for LATAM.

Houston, Texas

*Provide support to the Sales Organization in developing a variety of contracts for Jiffy Lube, B2C, B2B, Key Accounts, Retail and Distributors across NA Global Commercial. *Created, organized & implemented a weekly report which effectively communicated information around current, outstanding and escalation items to OTC Indirect Finance, Senior Leadership.

Houston, TX

• Key team member supporting Application Change & Release Management & IT4IT tools in a global environment.
• Monitored application changes on a monthly basis to ensure SOx Compliance. Helped support audits with E&Y, PWC, & Shell Internal.
• Addressed gaps in the Change & Release Process affecting compliance by implementing required training courses through Learning Management.
• Assisted with testing & training for IT4IT releases; including major upgrades & significant enhancements across… Show more
• Assisted with testing & training for IT4IT releases; including major upgrades & significant enhancements across the enterprise.
• Lead trainer, developed/maintained effective training materials, & conducted/planned in-class sessions.

Houston, Texas

• Maintained and updated the department website including creating and implementing new designs.
• Designed, maintained and updated Rice University hydrates group website.
• Maintained and updated member database and email list serv.
• Coordinated travel lodging & transportation arrangements globally for guests of Energy Forum Events.
• Assisted with proofreading and editing papers, reports, and other documents for the department.
• Prepared and formatted documents for professional… Show more

Houston, Texas

• Trained all Mackenzie Media's clients on how to update and maintain their websites as well as all software required for them to do this.

Houston, Texas

• Handled ticket escalations sent to 2nd/3rd level support.
• Assisted users in getting PC Equipment up and running with maximum performance quickly and efficiently to reduce business impact.
• Assisted clients with PC related issues both on and off the network.
• Assisted users in network connection related issues.
• Provided desktop support including installations, upgrades, and maintenance for several thousand users within Pennzoil including issues with all Windows OS, MS Office… Show more
• Provided desktop support including installations, upgrades, and maintenance for several thousand users within Pennzoil including issues with all Windows OS, MS Office, Outlook, and other business applications in use by.

Sugarland, Texas

• (MCI Internet sold to Cable and Wireless, USA in Sept 1998)
• Assisted customers with troubleshooting their PC problems related to Cable and Wireless Internet software packages. (2nd & 3rd level support)
• Assisted customer with troubleshooting technical and billing troubles involving their high speed dedicated internet access.
• Assisted and worked with other Engineers in a teamwork environment to provide better assistance to our customers.
• Assisted Managers and Control Desk… Show more (MCI Internet sold to Cable and Wireless, USA in Sept 1998)
• Assisted Managers and Control Desk Engineers with small projects or obtaining additional research materials to better assist the customer and the other Engineers.

Houston, Texas Area

• Answered and assisted customers with questions regarding software and internet products and services provided by Bell Atlantic Internet
• Assisted customers with trouble shooting of their PC's in relation to their Internet Product in a high volume call center.
• Worked with computers both on and off a network, installing, configuring, and troubleshooting software over the phone.
• Supported ISDN- Getting the customer connected and up on the internet and assisted with dialer and modem… Show more
• Supported ISDN- Getting the customer connected and up on the internet and assisted with dialer and modem configuration. Show less

Bachelor’S Degree, Information Technology, 3.97 Gpa

Graduated with Honors

Bachelor Of Arts (B.A.), Music Performance, Piano

Activities and Societies: Texas Lutheran Dance Team, Texas Lutheran Choir under Dr. Christian J, Music Theory Assistant and Tutor

Education record