Manage and oversee various aspects of contract and legal documentation within the context of Jiffy Lube International (JLI) and Shell. Key responsibilities include reviewing and ensuring the appropriate use of language in contracts and ensuring compliance with policies and financial controls, coordinating the launch of new franchise entities, store openings, transfers, and closures, as well as managing the Network Development transaction approval process. In addition to reviewing legal… Show more Manage and oversee various aspects of contract and legal documentation within the context of Jiffy Lube International (JLI) and Shell. Key responsibilities include reviewing and ensuring the appropriate use of language in contracts and ensuring compliance with policies and financial controls, coordinating the launch of new franchise entities, store openings, transfers, and closures, as well as managing the Network Development transaction approval process. In addition to reviewing legal documents, assisting with the annual Franchise Disclosure Document (FDD) filing, and drafting, examining, and revising franchise agreements as well as overseeing both efficient and timely completion of documentation for various transactions and interactions. Show less

Accountable for collaborating with business partners and stakeholders to identify opportunities andimplement solutions to drive improvements which contribute to the delivery of a Best In-MarketCustomer Experience and maximize business value.Key Deliverables:*Led SMH 2.0 Activation and Uptake for Direct and Indirect NA Customers*Aureus go-live for LATAM channel*Drove PLM projects for Customer Operations*Drove the NA teams to achieve eSDS targets*Digital… Show more Accountable for collaborating with business partners and stakeholders to identify opportunities andimplement solutions to drive improvements which contribute to the delivery of a Best In-MarketCustomer Experience and maximize business value.Key Deliverables:*Led SMH 2.0 Activation and Uptake for Direct and Indirect NA Customers*Aureus go-live for LATAM channel*Drove PLM projects for Customer Operations*Drove the NA teams to achieve eSDS targets*Digital Conversion – Led the phase 2 digital conversion focusing on customers with high order amounts placed by distributor on behalf of the customer. Coordinated efforts and with the DFOA Coordinator and Lee Zorn teams, to identify a digital ordering platform for each customer. I also provided the dashboard updates to leadership regularly. Phase 2 was successful for all identified customers.*Co-Facilitated B2B Kaizen to identify root cause issues around several pain points between Sales, LSC and Customer Operations.*CI Practitioner Certified*Assisted in the roll out SMH 1.0 to Jiffy Lube NA*Led eSDS initiatives to convert customers from Paper SDS to Electonic reducing cost and paper waste.*HSSE - Fire Warden Certified and served as HSSE Amabassador for Customer Operations NA Show less

*Provide support to the Sales Organization in developing a variety of contracts for Jiffy Lube, B2C, B2B, Key Accounts, Retail and Distributors across NA Global Commercial. *Created, organized & implemented a weekly report which effectively communicated information around current, outstanding and escalation items to OTC Indirect Finance, Senior Leadership, and Sales Ops teams.*Improved contract execution time over 50% by engaging directly with stakeholders utilizing both my weekly… Show more *Provide support to the Sales Organization in developing a variety of contracts for Jiffy Lube, B2C, B2B, Key Accounts, Retail and Distributors across NA Global Commercial. *Created, organized & implemented a weekly report which effectively communicated information around current, outstanding and escalation items to OTC Indirect Finance, Senior Leadership, and Sales Ops teams.*Improved contract execution time over 50% by engaging directly with stakeholders utilizing both my weekly reports and follow-up communications.*Utilizing a CI mindset, I reduced the time to draft Marine Distributor contracts by 48 hours by embedding best practices within the Marine Sales organization. These best practices focused on the collection and consolidation of required information as well as developing & implementing a contract request tool specific to their business.*Key Focal Point for US Marine Distributors managing all contract related business within the team.*Utilized training experiences while assisting Sales Ops with the implementation of Market Hub Pilot program rollout.*Partner with the Global SCM Team around the Contract Management System to develop & improve local design as well as implement & test new enhancements generating more value.*Key Focal point for SOPUS contracts within the Jiffy Lube Pacesetter Program Project, delivering, tracking, maintaining contracts. Coordinating with the JLI Sales Organization & leadership to ensure contracts delivered in a timely manner.*Identified inconsistencies that impact the Jiffy Lube International process and addressed them by implementing a tracking system within the team to help maintain and bring contracts into compliance, while working with the Jiffy Lube partners to ensure business continuity. *Key in supporting the Finance Organization by maintaining and providing accurate financial data to be used in compliance audits and ensuring investment deal assets are accurately booked and depreciated correctly on the ledger. Show less

•Key team member supporting Application Change & Release Management & IT4IT tools in a global environment.•Monitored application changes on a monthly basis to ensure SOx Compliance. Helped support audits with E&Y, PWC, & Shell Internal.•Addressed gaps in the Change & Release Process affecting compliance by implementing required training courses through Learning Management.•Assisted with testing & training for IT4IT releases; including major upgrades & significant enhancements across… Show more •Key team member supporting Application Change & Release Management & IT4IT tools in a global environment.•Monitored application changes on a monthly basis to ensure SOx Compliance. Helped support audits with E&Y, PWC, & Shell Internal.•Addressed gaps in the Change & Release Process affecting compliance by implementing required training courses through Learning Management.•Assisted with testing & training for IT4IT releases; including major upgrades & significant enhancements across the enterprise.•Lead trainer, developed/maintained effective training materials, & conducted/planned in-class sessions.•Initiated improvements by converting all classroom training to Computer Based Training w/ Adobe Captivate.•Lead for Digital Signage, directing a small group to assist in managing over 70 displays; seeking & building relevant content compliant with Shell Digital Standards.•Primary Trading focal point for Service Management tool (SM9), included managing the support box for Trading specific process questions, basic app support, creating/maintaining user accounts/assignment groups, & testing application changes for all releases.•Identified and implemented process improvement opportunities for Service Manager Support; improving response time on account requests, increased mailbox productivity & organization, as well as reduced storage space needed.•Helped plan and conduct training for an initiative driven by senior management refreshing users on proper Interaction/Incident processes; which required collaboration with global leaders to assist in development & delivery.•Process & tools coordinator for a major IT re-org, ensuring efficient/effective transitions while maintaining compliance.•Supported major projects w/ dedicated training, documentation, & support during critical periods.•Designed webpages for the Reporting Portal Project. Assisted the PM & Web Team setting up the portal to provide quick, easy & organized reports from ClearQuest for Change Management. Show less

•Maintained and updated the department website including creating and implementing new designs.•Designed, maintained and updated Rice University hydrates group website.•Maintained and updated member database and email list serv.•Coordinated travel lodging & transportation arrangements globally for guests of Energy Forum Events.•Assisted with proofreading and editing papers, reports, and other documents for the department.•Prepared and formatted documents for professional… Show more •Maintained and updated the department website including creating and implementing new designs.•Designed, maintained and updated Rice University hydrates group website.•Maintained and updated member database and email list serv.•Coordinated travel lodging & transportation arrangements globally for guests of Energy Forum Events.•Assisted with proofreading and editing papers, reports, and other documents for the department.•Prepared and formatted documents for professional printing and for online viewing.•Designed and created attractive covers for printed papers, reports and other documents for the department. Show less

•Trained all Mackenzie Media's clients on how to update and maintain their websites as well as all software required for them to do this.

•Handled ticket escalations sent to 2nd/3rd level support.•Assisted users in getting PC Equipment up and running with maximum performance quickly and efficiently to reduce business impact.•Assisted clients with PC related issues both on and off the network.•Assisted users in network connection related issues.•Provided desktop support including installations, upgrades, and maintenance for several thousand users within Pennzoil including issues with all Windows OS, MS Office… Show more •Handled ticket escalations sent to 2nd/3rd level support.•Assisted users in getting PC Equipment up and running with maximum performance quickly and efficiently to reduce business impact.•Assisted clients with PC related issues both on and off the network.•Assisted users in network connection related issues.•Provided desktop support including installations, upgrades, and maintenance for several thousand users within Pennzoil including issues with all Windows OS, MS Office, Outlook, and other business applications in use by the client for their business purposes.•Responsibilities included working on desktop trouble tickets for all Pennzoil computers, working with and assisting team members, as well as client side IT staff to find a resolution to issues.•Assisted with the Migration to the Network-Logon Domain•Assisted users with the Migration to the new network system (GI Network) associated with the purchase of Pennzoil by Shell. Show less

(MCI Internet sold to Cable and Wireless, USA in Sept 1998)•Assisted customers with troubleshooting their PC problems related to Cable and Wireless Internet software packages. (2nd & 3rd level support)•Assisted customer with troubleshooting technical and billing troubles involving their high speed dedicated internet access.•Assisted and worked with other Engineers in a teamwork environment to provide better assistance to our customers.•Assisted Managers and Control Desk… Show more (MCI Internet sold to Cable and Wireless, USA in Sept 1998)•Assisted customers with troubleshooting their PC problems related to Cable and Wireless Internet software packages. (2nd & 3rd level support)•Assisted customer with troubleshooting technical and billing troubles involving their high speed dedicated internet access.•Assisted and worked with other Engineers in a teamwork environment to provide better assistance to our customers.•Assisted Managers and Control Desk Engineers with small projects or obtaining additional research materials to better assist the customer and the other Engineers.•Project Lead for Campus Partner Support: Handled all technical issues for CampusCWIX customers. •Project Lead for Customer Service Week, and other events for Cable and Wireless in Sugarland. •Project Lead for several committees with co-workers to create ideas for employee motivation, coordinate social activities, and present them to management and employees for approval.•Supported ISDN - Getting the customer connected and up on the internet and assisted with dialer and modem configuration.•Used Microsoft Knowledge Base and other web searching applications to research troubleshooting ideas, locate new drivers for customers, and initialization strings for modems.•Worked with computers both on and off a network, installing, configuring, and troubleshooting software over the phone.•Assisted network administrators in the company move configuring hardware and software needed to perform day to day operations such as TCP/IP, Network cards and email exchange systems. Re-Configured the database systems to work on each machine. Show less

•Answered and assisted customers with questions regarding software and internet products and services provided by Bell Atlantic Internet•Assisted customers with trouble shooting of their PC's in relation to their Internet Product in a high volume call center.•Worked with computers both on and off a network, installing, configuring, and troubleshooting software over the phone.•Supported ISDN- Getting the customer connected and up on the internet and assisted with dialer and modem… Show more •Answered and assisted customers with questions regarding software and internet products and services provided by Bell Atlantic Internet•Assisted customers with trouble shooting of their PC's in relation to their Internet Product in a high volume call center.•Worked with computers both on and off a network, installing, configuring, and troubleshooting software over the phone.•Supported ISDN- Getting the customer connected and up on the internet and assisted with dialer and modem configuration. Show less