Client Support Liaison
CurrentMaintain good client relations by handling all customer service inquiries, concerns, issues, and ensuring consistent quality • Conduct onsite check ins, be available before and after hours for escorting new starts on client premises. Overtime is mandatory • Conduct pre-employment tours as needed, ensuring employees are fully aware of job duties and requirements prior to starting position • Manage all daily account activity regarding the on-site client staffing needs • Manage employee turnover and retention by pro-actively addressing concerns • Complete on-site incident/accident investigations and appropriate paperwork for all accidents and submit to HR within 24hrs; develop strategy to reduce Workers Compensation dollars • Oversee time and attendance for all employees, including timekeeping system, reconciliation, and invoice comparison and payroll activities • Review all payroll reports prior to payroll run and submit to payroll by deadline • Counsel site employees relative to attendance, productivity, and overall job performance • Communicate current client needs to appropriate internal parties for execution and delivery from office to onsite location • Communicate future client needs to recruitment staff and managers as needed • Conduct internal audits to ensure compliance with client screening requirements • Maintain outstanding communication/working relationships with all departments in the organization
