Starlyn Brown Munsell, Phr Email & Phone Number

Bellevue, Washington, United States

Bothell, Washington, United States

Organizing over 150 courses each year virtually or in person using outside vendors and inside Cepheid instructors.Lead for Annual Compliance Training – produced 99.7% completion globally, utilizing all creative measures (SharePoint, company raffles, written communication, presentations) assisting the business in maintaining ethical standards & integrity – driving better business practices, yielding compliant results. Admin for Compliance Wire systems (Quality Management System) – managing input/assigning of HR related SOP’s or trainings, an essential business process to ensure quality of company products/services. Tracking 100+ HR associates training to navigate 98% completion or higher per company policy each month. Drove 100% of all I-9 forms to completion for the Bothell site, supporting the transition to electronic submission. Led the development of talent by entering 50% of applicants into the LDW (Leadership Development Worldwide) portal for development assessments. This initiative plays a crucial role in cultivating and maintaining a robust pipeline of skilled leaders and future talents to support the organization's growth and success. Administration of Cepheid’s Global Training Calendar to all Cepheid associates during a hyper growth period, its release is a catalyst for growth and development, improving skills & elevating high performers, promotes reduction in turnover by advancing inside organization talent. Executed Cepheid’s New People Leader Training, targeting new leaders (promoted, and new to Cepheid). Presented every 4-6 weeks on “What it means to be a People Leader” using creative methods - embracing PPT and Kahoot to present material in a thoughtful manner, & easy to digest. Equipping mid-senior level leaders for success in their role produces more favorable scores from direct reports during year end surveys.

Bothell, Wa

Introduced general onboarding structure for new hires by executing site tours, providing scheduled team lunches, helping to launch virtual onboarding sessions with headquarters, capturing all needed supplies & swag, ensuring proper computer set up, plus familiarity with using the “buddy” system. Exemplified a commitment to exceptional customer experiences by delivering warm and professional greetings to vendors and business colleagues, while also efficiently directing them to the appropriate personnel. Established streamlined operations to foster a positive work environment, overseeing vendors to ensure the availability of necessary supplies. Accommodated special staff requests within policy guidelines, contributing to an efficient and supportive workplace. Directed the efficient management and organization of scheduled maintenance and repairs for the building, while also shouldering the responsibility of overseeing expansions as needed. Demonstrated proficiency in ensuring the seamless functioning and upkeep of the physical workplace. Utilized a variety of complex software applications to negotiate & employ standard business practices across the site, moving operations forward to allow for business growth and execution of customer orders. Execution and delivery of companywide events i.e., meetings and social events, ensuring availability of needed facilities, supplies, and guest invitations down to the last detail. Increased site engagement and morale by 20%.

Bellevue, Wa

Organized all parts of open enrollment across all companies ensuring issuance of FSA cards, arranging of direct deposits, and handling of any special requests. Communicated with customers by printing and mailing confirmation letters, processing account information changes, and liaising with HR to provide requested customer information. Achieved organizational goals through managing a team of 5-6 during high enrollment periods requiring additional help for processing enrollments and answering customer inquiries. Informed participants on plan policies and procedures, professionally answering customer calls and resolving issues in a timely manner to ensure satisfaction. Additional role as Customer Service Representative, earning rapid promotion through superior performance, leadership, and commitment to company objectives. Noted Accomplishment: Displayed excellent contributions through recognition for answering the most phone calls and processing the most accurate claims over a three-month period.

Displayed excellent contributions through recognition for answering the most phone calls and processing the most accurate claims over a three-month period.

New York, New York, United States

Supported smooth show processes by researching facts and videos for guest stars to support show segments. Answered and documented incoming phone calls from viewers for use during the broadcast. In support of show operations, and performed general office duties to support the CEO

Seattle, Washington, United States

Assistant to four managers and vice president, I completed visual communication projects while meeting all quality expectations and time deadlines supporting client satisfaction and retention. Help in producing marketing materials i.e. brochures, pamphlets, catalogs, business cards, calendars, books, and flyers among other necessities. In charge of handling multiple accounts simultaneously including assisting the manager. Directing and interacting with clients to assure their wishes are met in a timely manner.