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• Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments.• Address issues and provide corrective action.• Ensures compliance with Trego-Dugan policies and procedures, rules, standards, customer requirements and governmental/regulatory requirements for 50+ employees.• Ensure Compliance for controlling of station expenses/cost and maintain an effective cost control program.• Assist employees with benefits enrollment.• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments. • Coordinate airline vendor functions and act as liaison for local contracts providing service to Airline partners, i.e., fueling skycap, security, catering, cleaning and ground handling.• Evaluate performance and implement appropriate measures to review service provided to Airline.• Recruits new employees to ensure appropriate staffing, promotes team building initiatives and perform coaching/mentoring activities to develop and motivate team members.• Process payroll for 50+ employees using the ADP Payroll System.• Ensures that employees are properly trained and audit records as needed.• Able to perform general agent functions and serve as the subject matter expert for escalation purposes.• Sets, measures, and manages performance of self and others and leads team members in achieving/exceeding operational and financial objectives and goals.• Ensures compliance with rules and standards of all relevant regulatory agencies and applicable laws.• Reviews operational and financial reports to ensure station is meeting goals and objectives and take corrective action as required.• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.

• Build partnerships with outside customers and provides and sets the example for the delivery of distinctive customer service.• Reviews operational and financial reports to ensure station is meeting goals and objectives and takes corrective action as required.• Ensures compliance with DGS policies and procedures, rules, standards, customer requirements and governmental/regulatory requirements for 100+ employees.• Participates in employee relations investigations when complaints are brought forth and resolves issues in a professional and timely manner.• Assist employees with benefits enrollment.• Promotes and adheres to DGS policy concerning Safety, Anti-Harassment and Equal Employment Opportunity.• Recruits new employees to ensure appropriate staffing, promotes team building initiatives and perform coaching/mentoring activities to develop and motivate team members.• Able to perform general agent functions and serve as the subject matter expert for escalation purposes• Process payroll for 100+ employees using the Kronos Payroll System.• Ensure that employees are properly trained, and audits records as needed.• Sets, measures, and manages performance of self and others and leads team members in achieving/exceeding operational and financial objectives and goals.• Ensures compliance with rules and standards of all relevant regulatory agencies and applicable laws.

• Primary responsibility for all field station opening and closing activities.• Directed and maintained established performance goals and standards for my division.• Responsible for planning and creation of annual station budgets.• Responsible for maintaining cost effectiveness and budgetary goals for my division within department.• Liaison between Company and other carriers for stations within my division.• Responsible for the daily performance review of all operations within my division of 25+ locations.• Effectively worked with other departments to coordinate successful Company operations.• Worked closely with the Manager of Airport Affairs to meet Company objectives.• Ensured regulatory compliance of all operations within my division.• Directed, trained, and lead Station Managers in effectively managing their respective stations and station personnel.• Evaluated facility and equipment needs of stations and makes recommendations based upon these evaluations.• Responsible for timely evaluations on all direct reports.

• Processed payroll for 400+ employees using the Kronos Payroll System.• Formulated and develop local methods/procedures consistent with corporate objectives to achieve optimum levels of customer service within budgetary and manpower constraints.• Administered disciplinary action in coordination with Human Resources for union and non-union employees• Worked closely with HR Employee Relations Manager to ensure full compliance with all legal, corporate, and ethical standards• Assisted employees with benefit enrollment• Developed and maintain a positive working relationship with USW Union Leadership• Preplanned short term manpower requirements and executed the scheduling of proper personnel staffing• Reviewed absenteeism (sick, jury duty and other) and ensures proper follow-up is initiated• Maintained accurate training records and monitor recurrent training courses to ensure compliance.• Monitored overtime to ensure proper application, call-in procedures, and that distribution of overtime staffing is consistent with flight volume and budgetary considerations• Audited employee attendance records to ensure accuracy and integrity and the proper application of company policy with adhered followed.• Evaluated and analyzed methods for efficiency, correct interpretation, corporate image and make modifications to ensure continuous reliability and high standards of performance.• Participated in the investigation, analysis and formulation of medium-range and short-range departmental plans including capital plans, profit plans and proposed major revisions to facilities and operations.

• Monitored overall station operational performance trends company-wide including aircraft damages, OJI's, on-time performance, mishandled baggage ratios, and other pertinent key performance indicators.• Conducted audits and investigations to ensure compliance and assisted with corrective action plans when necessary.• Investigated and report any customer service safety incidents such as employee or passenger injuries, aircraft damages, load control errors and other safety issues.• Coordinated the collection, review, and analysis of personnel injury and equipment/facility damage data for trends and assisted with solution to combat any safety incidents that were occurring on a consistent basis.• Worked with department Directors and Managers to improve operational performance by closely examining their corrective action plans by completing follow-up audit to ensure compliance.• Assisted with data collection and created company performance reports for submission to the DOT.

• Provided high level of administrative support including a wide range of specific tasks for the VP, Ground Operations in addition to booking travel, completing expense reports, drafting department memos, planning meetings and other large events.• Provided administrative support to all other department Directors and Managers.• Created and maintained complex reports and presentations using Excel, Word, PowerPoint, Access, and other computer programs as required.• Operated multiple general office equipment daily (i.e. computers, copy/fax machine, scanner, etc.)• Served as office manager for the entire Ground Operations Department.• In charge of accurately reporting payroll for Managers and Directors.• Assisted with union employee relations issues such as complaints and grievances.• Assisted employees with benefits enrollment.• Assisted with employee screening and selections processes for the department.• Assisted with reviewing contracts/airlines agreements/facility use agreements between Pinnacle Airlines and other vendors.• Assisted the accounting and invoice transactions.• Provided administrative support to the Manager of Financial Planning and Purchasing.• Assisted with the preparation and distribution of monthly budget information.• Created an intricate tracking system designed to report the monthly progress of customer service performance in airports in the U.S. and Canada with Pinnacle Airlines Operations.