● Instructor for four undergraduate courses: Introduction to Psychology, Abnormal Psychology, Adolescent Psychology, Counseling Theories and Psychotherapy with a class size ~18 students each● Project Manager for special research projects: designing data collection models, conducting data analysis and report writing ● Design, organize and deliver syllabi, lectures, handouts and exams● Initiate, facilitate, and moderate classroom discussions; evaluate and grade all coursework● Advise 18-20 students per semester on academic and vocational decision-making

Hired to evaluate and create efficiencies for all program service delivery, increase community awareness and fundraising opportunities through improved marketing, public relations and donor relations efforts • Introduced and engaged staff in an agency-wide strategic planning process, adding measurable outcomes for progress assessments of strategic initiatives • Implemented numerous operational efficiencies such as streamlined volunteer orientation, expanded program delivery hours and eliminated referral requirements to reduce barriers and best serve clientele• Improved agency visibility through regular speaking engagements, media appearances, special events and scheduled, targeted electronic communications with all stakeholders • Developed corporate partnership commitments from 5 new companies, increased revenue from annual fundraiser by 20%, monetized community support programs and implemented stewardship procedures to ensure continued support of the organization and its mission

Hired to increase shelter operation effectiveness across a 5 state region providing assessment and consultation services on critical animal welfare initiatives and best practices• Served as Agency Operations Lead for the Field Investigation and Response team and provided oversight of 25-75 staff and volunteers during 5 cruelty seizures• Awarded and managed $500K+ in annual grant funding resulting in improved welfare for shelter animals• Designed operations and personnel training materials for a 5 state region and presented numerous workshops at regional and national conferences annually• Collaborated with cross functional leaders to develop multi-disciplinary support functions for shelters• 2013 Bronze Telly Award winner for producing and directing short film promoting ASPCA Partner Program

Managed marketing and communication strategy and execution. Ran day to day shelter operations including animal intake & disposition, staff management, customer relations and communications, and served as the veterinary liaison for all animal care including scheduling surgeries.• Increased customer demand and brand awareness through effective media management communications and an integrated social media presence resulting in 3x earned media placements, a 60% growth in newsletter subscribers, and a 50% increase in web traffic and social presence. • Increased online donations by as much as 50% in a single year, from ~$50K annually to $250K+ annually within 7 years with effective outreach and campaigns• Coordinated strategic crisis media management through Hurricanes Gustav and Ike, the 2011 Bastrop, Texas fires, and 4 additional cruelty seizures• Developed and implemented staff training protocols that resulted in increased adoptions and efficiency

Franchise owner and operator of four businesses in the personal services industry, managing 8 locations total. Implemented and refined sales and customer service policies to drive revenue and customer retention.• Increased company revenue by 20% in the first year through consistent quota attainment and improved customer experience• Surpassed quota for 20 consecutive quarters• Created $500K New business through inbound and outbound sales calls and customer referrals • Managed all aspects of budgeting for local and regional offices• Owner of first franchised location in Austin and expanded operations to San Antonio within the first year • Achieved national recognition for increasing company revenue and customer retention• Recruited and trained 15 sales directors to increase monthly book of business • Developed and ran marketing and operational initiatives for up to 6 franchise locations concurrently• Developed and delivered staff training programs for 5 local and regional offices