Starr Woelfel Email & Phone Number

United States

Identify, report on, and achieve compliance across the product lifecycle at SAS with regard to business plans, success metrics, process adoption and best practices adherence. Define, track, manage, analyze, and report on lifecycle phase-based key metrics and progress. Report on all SAS products in each phase of the lifecycle and based on their projected numbers, track plan to actual.Create a database approach to track all lifecycle status that is transparent, always up to date, and is surfaced in all the right systems at SAS so that everyone understands what lifecycle stage every product is in and what that stage means in terms of expected support behaviors. Evangelize the new lifecycle management approach and engage with key stakeholders to continue to evolve and improve the approach, the outcomes, and the impact this has on resource optimization, product performance, organization, alignment and transparency around products and their lifecycle status. Work with key partners in technical support, development, marketing, sales, release engineering, testing, and product management to connect to existing policies and to modify those as needed to fully account for lifecycle management.

Remote

•Manage programs/projects over their full life cycle and ensure stakeholder satisfaction, compliance, and execution with agreed quality, cost, schedule, and scope/deliverables to deliver end-to-end solutions for the projects.•Define project/program, deliverables, milestones, structure, and governance; prepare the investment proposal preparation and business case (including relevant business & IT value impact).•Elicit requirements from stakeholders and further decomposed requirements into user stories; facilitate project planning, daily stand-up, retrospective, sprint, and release planning meetings and engage with the Agile teams writing and clarifying user stories, participate in delivery planning and reviews, backlog grooming, and prioritization.•Translate business requirements into functional and technical specifications; document BRD, SRD, FSD created Use Cases, Sequence Diagrams, (Swim Lanes), Process Flows, Gap Analysis (“As Is” – Current state “To be” – Future state), System Flows, Process Modeling, Traceability Matrix, GUI specifications along with Mock-ups, Wireframes, and prototypes to understand the user interface (UI/UX) navigations.•Assist in QA testing and execute UAT for each release that included testing of new user stories as well as resolved defects; develop UAT test plans in coordination with QA and dev team.•Lead weekly project meetings with vendors and send weekly project status reports to both internal & external stakeholders; contribute and participate in the quarterly business review meetings with the internal and external account executives.•Coordinate testing, GO-LIVE meeting, and post-implementation meeting•Conduct/facilitate lesson learned sessions to capture what worked well, what did not work so well, and what were the opportunities for improvement; create transitional documents including FAQs, user manuals, training materials, etc.

Raleigh, Nc

• Managed daily departmental activities regarding the creation, onboarding, and review of loan documentation; oversaw procedural and project development to enhance processes and make the department more efficient.• Documented new processes and associated training manuals and prepared code spreadsheets to track/measure metrics; supervised, trained, and evaluates seven associates in completing documentation for 15 different types of loans.• Represented the department at company meetings and on project teams for new bank initiatives, including a HELOC project that involved reviewing documentation for the whole department to incorporate AI for processing loans.• Coached and developed associates regarding loan documentation at different stages of the loan lifecycle while ensuring compliance with federal and state laws for consumer, commercial, agricultural, government, and private wealth loans; monitored and drove compliance to departmental budgets and objectives.

Raleigh, Nc

• Oversaw the processing of 25 loans per day, meeting or exceeding production goals monthly; gained promotion rapidly within the role while gaining recognition as Employee of the Month in May 2018.• Documented procedures and trained team members on changes to improve department processing and efficiency; updated team on retail modifications and new loan procedures reviewed in the meeting.• Supervised distribution daily, supporting retail reviewers in completing 25 loans each day; monitored team members' production via spreadsheets and provided reports to the head of the department each week.• Implemented a process improvement change process for the department for HELOCS loans.• Assisted in the implementation of a work distribution process that helped the team achieve service level agreements (SLAs); suggested delegating lead duties to multiple team members and trained other staff on modifications to enable the department to address a backlog and deliver on performance objectives.• Streamlined processes to reduce research time 50% to enable the department to increase loan reviews from 15 per day to 25 per day per employee.

• Cultivated strong relationships and rapport with clients to determine the proper codes to put into the platform and developed client profiles correctly and effectively.• Developed marketing tools to promote bank products and services to new clients; assisted mortgage banker in reaching and engaging the young adult market in the Wake County area through social media platforms.• Analyzed customer requirements to optimize the product mix and organize customer data for back-office support.• Controlled key to the bank value and distributed cash among "floating" tellers daily; completed end of day counts of teller drawers and balanced the value to ensure cash levels were accurate based on the day’s transactions.• Prepared and sent loan packages to underwriters, ensuring correct codes were used on all applications; processed all types of loans for bank clients except real estate loans; oversaw loan closings and contacted customers to let them know their application had been approved; finalized legal and closing documentation with the client.

Raleigh, North Carolina, United States

Managed project for unreleased mobile game "JumpU" Wrote technical specs using an SRD template to outline platform requirements for android and iosOrganized meetings with graphics/animation, audio stakeholdersTranscribe meeting minutes for the team and set deadlines while estimating costs

Clark Ave

At Wells Fargo, I ensured high levels of accuracy and service while completing customer transactions and selling bank products (including foreign currency). I also trained new tellers by reviewing training manuals and materials with them and participating in a shadowing program.

Cary, Nc

In this early role, I evaluated the availability of computers to reconfigure the machine state and documented all technical issues that were identified and resolved. I communicated regularly with clients to remotely debug issues with mobile devises and computers and validated the connectivity of customer devices to service, providing replacement devices if needed.