Ivan Starunkin Email & Phone Number

Москва, Россия

Company: more than 5000 employees- Operational management of IT-Directorate (30+ engineers)- Establish IT-Directorate goals, objectives, operating procedures,- Develop and maintain an appropriate IT organizational structure that supports the needs of the business;- Establish KPIs and assessment of employees- Develop, track, and control the information technology annual operating and capital budgets.- Contract execution control, vendors management- Develop and maintain infrastructure providing services for company's customers.- Project initiation and management to improve IT infrastructure and implement new IT services

Москва, Россия

- Operational management of IT-department- Establish IT department goals, objectives, operating procedures, - Develop and maintain an appropriate IT organizational structure that supports the needs of the business;- Establish KPIs and assessment of employees- Develop, track, and control the information technology annual operating and capital budgets.- Contract execution control, vendors management- Develop and maintain infrastructure providing services for company's customers.- Project initiation and management to improve IT infrastructure and implement new IT services

Moscow

- Manage day-to-day operations of the Technical Support Team, including setting priorities, assigning resources, and ensuring that goals are achieved- Manage workload and schedule for team. - Motivate, Coach, Mentor and develop the team. - Create, monitor and achievable measurable objectives in line with the corporate guidelines- Measure customer SLA’s against targets, with a goal of continuous improvement- Look for opportunities to optimized productivity and efficiency while maintaining a high level of customer service - Handle defuse stressful situations from demanding customers and complex technical issues- Develop, modify and execute company policies Manage the lifecycle of all problems, the primary objectives were: to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented.Achievements:- Implemented a ServiceDesk based on Jira. - Migrated all business applications from standalone to fault tolerance servers.- Implemented a centralized fault tolerance monitoring system for monitoring IT-infrastructure based on System Center Operations Manager 2012 R2.- Successful migration all business critical services from office infrastructure to datacenter.

Москва, Россия

- Managing the 1st line of technical support- Providing Technical consultancy to the 1st line of technical support- Technical support of private cloud infrastructure provided to our clients- Planning and introducing complex solution for managing cloud-based infrastructure- Technical support of corporate IT infrastructureResponsible for troubleshooting of complex technical problems for Microsoft products.Servers and services for which technical support are performed:• Windows Server 2008 R2/2012/GUI/Core- Active Directory: AD DS, Replication, GPO, AD CS (PKI)- Terminal and Remote Desktop: RD-Gateway, Remote-App- File and Print Services: DFS-R (-N), Folder Redirection, Print Servers- Hyper-V: Hyper-V Clusters, Migration, Replication, Virtual Switches, Virtual SANs, Security- Network: DNS (internal and external name servers), DHCP, Vlan, NIC Teaming, VPN- Clusters: Failover- Other: IIS, WSUS• Exchange Server 2010;DAG, OWA, Autodiscover, OAB, Outlook Anywhere, ActiveSync, ECP, Public Folders, Trunsport Rules, Smart Host• TMG 2010;Monitoring, Rules, Publishing services (Exchange, IIS, RDS, SharePoint, FTP), VPN, HTTPS Inspection, Malware Inspection, Lockdown Modes, VPN StS• SQL 2008 R2/2012Deployment, Backup/Restore, Export/Import, Upgrade, • System Center (VMM 2012, App-Controller 2012, DPM 2012, SCOM 2012)• Office 2010/2013The list of my projects which have been successfully implemented (currently):- Planning and introducing Web-GUI for managing cloud-based infrastructure based on System Center App-Controller 2012.- Planning and introducing backup infrastructure based on DPM 2012.- Planning and introducing access to corporate network based on TMG 2010, RD Gateways. Different located sites were connected through VPN technology. - Planning and introducing mail-organization based on Exchange 2010.- Providing access and instruments for managing cloud-infrustructure based on SC App-Controller and published VMM console.

Nizhny Novgorod

Responsible for troubleshooting of complex technical problems for Microsoft productsKey responsibilities:Technical support of Microsoft's server products in accordance with the rules of the Microsoft Support Lifecycle;• Windows Server 2003/2003 R2/2008/2008 R2/2012/GUI/Core- Active Directory: AD DS, Cross-Forest infrastructure, Migration between forests and domains, Replication, GPO, AD CS (PKI)- Terminal and Remote Desktop: Terminal Farms, Session broker, RD-Gateway, Remote-App- File and Print Services: DFS-R (-N), Folder Redirection, FSRM, EasyPrint - Hyper-V: Hyper-V Clusters, Migration, Replication, Virtual Switches, Virtual SANs, Security- Network: DNS (internal and external name servers), DHCP, Vlan, NIC Teaming, VPN, FTP- Clusters: Failover, NLB- Other: IIS, WSUS• Exchange Server 2007/2010;DAG, CAS-Array, Migration, Edge, FF Protection for Exchange, OWA, Autodiscover, OAB, Outlook Anywhere, ActiveSync, ECP, Public Folders, Trunsport Rules, Smart Host, Federation Trusts• ISA Server 2006/TMG;Monitoring, Rules, Publishing services (Exchange, IIS, RDS, SharePoint), VPN, HTTPS Inspection, Malware Inspection, Lockdown Modes, VPN StS• SharePoint Server 2007/2010; SQL 2008/2008 R2/2012Deployment, Backup/Restore, Export/Import, Upgrade, User Profile Synchronization• System Center (Configuration Manager 2007/2012, Virtual Machine Manager 2008/2012, App-Controller 2012, DPM 2010/2012, Operation Manager 2007/2012, etc.)• Office 2003/2007/2010/2013;

Nizhny Novgorod

More than 40 customers~ 600 PCs, 80 serversRemote administration of servers and computers (HelpDesk).- Installation, Configuring and Administration of Microsoft Windows Server: 2000, 2003, 2008 R2, Small Business Server.- Installation, Configuring and Administration of Microsoft Windows: 9x, Me, 2000, XP, Vista, 7even.- Installation, Configuring and Administration of: AD, DNS, DHCP.- Installation, Configuring and Administration of: ISA Server 2006, Forefront TMG 2010.- Virtualization: Microsoft Hyper-V Server 2008 R2, VMware Workstation, Sun VirtualBox.- Installation, Configuring and Administration of Office Suite (MS Office, Open Office, etc.) and special application. Experience of working with Clint-Bank applications , ERP-systems- Basic knowledge of Microsoft Exchange Server 2007, 2010.- Basic knowledge of MDaemon Mail Server for Windows- Security: Trend Micro (enterprise solutions), KIS, KAV, Dr. Web, Symantec, Avira, Avast, etc.- Firewalls and proxies: Forefront TMG 2010, ISA 2006, Kerio WinRoute, Traffic Inspector.- Remote administration: RDP, DameWare NT Utilities 6.0, Team Viewer.- Backup.- Working with Microsoft Dynamics CRM.- Working with Microsoft SharePoint Portal- Audit;- Hardware's knowledge- Configuring routers, active switches, etc.- High level of communication,- HelpDesk.

Engineer, Network And System Administration/Administrator

Cisco Specialist, Ccna

Pre-Intermediate, Pre-Intermediate