Star Vilaysack Email & Phone Number

Minneapolis, Mn, Us

I work on gameplay features used across LiveService/LiveOps Metaverse titles with over 300 million plays and thousands of concurrent players on Roblox.- Primarily responsible for writing clean, robust and scalable code.- Implementation and testing as well as deployment of gameplay features.- Creation of game and user interfaces and experience.

Minneapolis, Mn, Us

Spearheaded all projects on Artificial Intelligence.Next.js / Express.js / React / RethinkDB/MongoDB/Weaviate / Node.jsUtilizing Vector Databases, MLM/LLM, and other A.I machine learning tools/techniques.

Minneapolis, Mn, Us

R2 Certified | ISO 14001:2004 | OHSAS 18001:2007 | HIPAA Compliant | EPA Registered | Zero Landfill Policy | Licensed Forklift OperatorPrimarily responsible for outbound sales, wholesale and customer relationship management. Hardware inventory control, purchase contract negotiation and dedicated after sale service.Assisted and handled over $12M+ in contract negotiations. Personally handled over $2.6M in my own contracts. Currently closing millions more.Servers, Laptops, Desktops/Work Stations, Components, Networking and more.

Mountain View, Wy, Us

Consultant at various companies in the following industries:• Esports• Fintech / Crypto• E-commerce• ITAD

Minneapolis, Mn, Us

Product & Engineering Manager and Systems Architect directly responsible for Product team hiring, onboarding, DevOps and engineering, stakeholder management, product vision and execution.Conceptualized, created roadmap, setup remote DevOps & processes for development of internal and external products that encompass the entirety of business operations.Managing an internationally distributed team of remote developers, and active participant in engineering.

Minneapolis, Mn, Us

R2 Certified | ISO 14001:2004 | OHSAS 18001:2007 | HIPAA Compliant | EPA Registered | Zero Landfill Policy | Licensed Forklift OperatorPrimarily responsible for outbound sales, wholesale and customer relationship management. Hardware inventory control, purchase contract negotiation and dedicated after sale service.Assisted and handled over $12M+ in contract negotiations. Personally handled over $2.5M in my own contracts. Currently closing millions more.Acting General Manager of our Enterprise facility directly and indirectly responsible for:- Operational Excellence- People and Resource Management- Executive Leadership Development- Program, Project and Product Management- Risk and Budget Management- DevOps Management- Process and Procedure- Compliance- Recruiting and Interviewing- Direct Sales and E-commerce- Purchasing- RMA- Quality Assurance- Client Services

Minneapolis, Mn, Us

Direct Sales and New Business Development | Inventory Management and Product MarketingWholesale, International Sales and Exporting | Negotiation, Pricing and Decision MakingInvoicing, Payment Processing, RMA Returns | Customer Relations and RetentionShipping, Packaging and Logistics | B2B Networking | Listing and BroadcastingComputers, Servers, Networking Equipment, Storage, Laptops, Components & PeripheralsPower Supplies, Motherboards, Hard Drives, Memory, Processors, Adapters, Cables, etc.Dell, HP, IBM, Apple, Lenovo, Cisco, Sun, NetApp, EMC, Hitachi, Seagate, Western DigitalOceanTech is an innovative Minnesota-based company that provides IT asset management services, data center de-installation, secure data destruction, and environmentally responsible electronics recycling throughout the United States. With over 1,700 satisfied nationwide customers ranging from startups to Fortune 100 companies, we take pride in delivering world-class service to organizations small and large.

Minneapolis, Minnesota, Us

Supported customers, merchants and operations through ticketing, phone calls, product and internal review.

Lafayette, Louisiana, Us

Post-IPO Promotion (Previously Waitr / Bite Squad)Cross-functional position, leading and coordinating projects from start to finish for both operating companies; Waitr & Bite Squad. Working daily with Executive Leadership, Field Operations, Marketing Operations, PMO, DevOps, Business Intelligence, Operational Excellence & Continuous Improvement. Executed on projects with budgets and revenue impact of over $300,000.Assigned project manager responsible for leading efforts in mergers & acquisitions of other restaurant delivery services in small to medium sized markets.Ensure all daily duties and responsibilities are aligned with company missions and objectives, pushing the boundaries of our industry.Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.Organizing, attending and participating in stakeholder meetings.Documenting and following up on important actions and decisions from meetings.Preparing necessary presentation materials for meetings.Ensuring project deadlines are met.Determining and managing project changes.Providing administrative and executive support as needed.Undertaking project tasks as required.Developing project strategies.Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.Assess project risks and issues and provide solutions where applicable.Ensure stakeholder views are managed towards the best solution.Chair and facilitate meetings where appropriate and distribute minutes to all project team members.Contribute and develop materials to continuing education of company through monthly community of practice.Development of company strategy and business practices such as improvements to operations, partnerships, customer acquisition, customer retention and business intelligence analysis.

Minneapolis, Minnesota, Us

Bite Squad was acquired by Waitr Holdings for an initial public offering in November 2018, where I was promoted and transitioned into working for both operating companies in September 2019.

Minneapolis, Minnesota, Us

Position reported directly to corporate directors.Promoted: Directly manage daily operations for a team of 10 or more. Indirectly manage daily operations for a remote team of 300.Acting Program/Project Manager - Spearheading development of project management office standards, policy, and procedures.Participant in HR functions including policy development, interviewing, and hiring decisions.Conduct monthly performance reviews with designated team of agents.Responsible for creating customer support policies and procedures.Monitor all service platforms -- Wing, live chat, and phone -- and adjust agents as necessary.Continually work with other department heads and managers to increase overall productivity across the organization with the overall goal of increasing customer satisfactionAct as an escalation point for customer satisfaction issues that are of a highly sensitive and timely nature.Collaborate with members of the management team to provide leadership and direction to employees throughout the Support department.Motivate staff through individual coaching sessions, mentoring and career development.Serve as backup for any support platform as necessary.

Minneapolis, Minnesota, Us

Promoted to Team Lead -Subject matter expert in all customer support software related functions and processes; utilizing proprietary software (Wing Panel/Dispatch), ZenDesk, and Slack.Real-time monitoring of the health of all support channel results and taking action when necessary (Wing, Inbound Phone Calls, Live Chats and Email Supports).Assisting Managers on Duty in overall shift planning and execution Closely monitor how long orders have been Pending Restaurant Acceptance and allocation of people resources to ensure we have enough agents via internal communicationMonitoring agents on support channels and phone queues to ensure all communications are answered promptly and accurately. Re-queuing and reassigning agents as necessary.Lead agents on the floor to ensure all agents are actively working on a order, phone call, live chat or support email at all times during shiftsProvide feedback to the leadership and training team on the progress of agents, using the 5 performance measurement system and evaluation tools and follow directions from MODs regarding agent performance/follow-upAssist in performance feedback of agents, attendance or behavioral issues with the MOD and HR teamSocial Media Associate responsible for maintaining public relations across all social media platforms using Buffer. (Facebook/Messenger, Instagram, Twitter)

Minneapolis, Minnesota, Us

Administration and support of daily corporate operations through outbound emails, phone calling, and internal team communications using real-time messaging solutions.High volume customer and merchant communication via ZenDesk ticketing and chat systems.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport.Update customer and client information in the admin service database.Handling and modifying orders between merchants and customers.Processing refunds, and issuing credits.Moderate operation of dispatching system for drivers and orders.Work with the management team to stay updated on product knowledge and be informed of any changes in company policiesImpact the company’s bottom line by problem solving and turning frustrated customers into repeat customers.Ensure good relationships with company partners through means of open communication between internal departments.

I work with clients daily in a variety of facets including, but not limited to: business consultation, web development & design, graphic design, branding, marketing campaigns, and product research.Fully developed and currently hosting a roster of over 10 websites with thousands of organic impressions, reach, and engagement for clients creating conversions for eCommerce and their own physical businesses.Marketing campaigns include: Facebook/Instagram Ads Management using Pixels, with integration via WooCommerce/WordPress. Content marketing via blogs and social media.Generating hundreds of dollars in sales with profit margins of over 47% within just weeks of working with eCommerce clients using proven marketing strategies and conversion tactics on client websites.Develop strategies and implementation for clients to improve their businesses, utilizing their strengths and abilities so that they can persevere on their own.

Minneapolis, Minnesota, Us

I oversaw all operations of the company including but not limited to:Partnerships, team management, marketing, and the planning and execution of company wide expansions and changes within operations.

Minneapolis, Mn, Us

I worked closely with backroom and floor operations teams to ensure A&A end-to-end operations moved smoothly. This included moving, stocking, and managing logistics for all apparel and accessories within the corporate flag-ship store in Downtown, Minneapolis.Lead a small team during Superbowl LII, tasked with preparing, organizing, counting, and stocking of all Superbowl related merchandise. Maintained inventory of over $50,000 worth of product over a two-week period. Merchandised store floor area based on retail best practices in order to fully engage guests.

Minneapolis, Mn, Us

I kept the clothing sections of the store in order on a day to day basis; managed backroom stock and current stock on the sales floor. I handled customer inquiries, complaints and any service requests that may were needed. Resolved all problems using the best available solutions. Daily interaction with guests and coworkers including team leads and executives within the different departments to ensure I was doing my job to the best of my abilities. Next to the sales floor, I also worked in HR answering and transferring heavy phone traffic to their desired departments within the store. Small clerical duties were completed to benefit other team members.

I oversaw the production of all projects from inception to delivery and assumed responsibility for day-to-day management of workflow, while ensuring all projects were conducted with business objectives, best practices, and industry-leading innovation in mind. This included the management of websites, microsites, mobile apps, marketing campaigns, and online media.

Bloomington, Minnesota, Us

Handled customer inquiries, complaints, and service requests. Located resources for clients and resolved problems using best available solutions. Interacted daily with customers and cross-departmentally as the Mall of America began its company re-branding.