Jarvis Staten Email & Phone Number

Work within a multi-disciplinary IPT and coordinate with financial/budgetary managers, engineers, and logisticians to promptly address customer requests and prepare program briefs. Collects, completes, organize and interprets technical data and financial information.• Developed and implemented plans for Verification, Validation, and Accreditation processes, ensuring tasks were captured, routed, and tracked effectively.• Enhanced operational effectiveness by creating innovative strategies for collecting and organizing data in a repository system and streamlining data retrieval processes to manage high-visibility tasks efficiently.• Organized and ran weekly team meetings, demonstrating strong written and verbal communication skills by effectively liaising between teams and ensuring consistent messaging up and down the chain of command.• Led data management operations and utilized Data Analytic Schemas, supporting the creation of key response artifacts and metrics to inform project planning and execution.• Managed Technical Coordination Memos (TCMs) and contributed to developing capability roadmaps, demonstrating independence and resourcefulness in handling multiple projects and deadlines.• Managed and maintained a comprehensive dashboard to visualize key data metrics, facilitating informed decision-making.• Generated ad-hoc reports that analyze trends and support strategic initiatives, ensuring timely access to critical information.• Conducted gap analysis to identify discrepancies between current processes and desired outcomes, providing actionable recommendations for improvement.

Hanover, Maryland

• Manage total accounts receivable with an Aging in excess of $3.5 - $5 million• Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues. • Responsible for gathering the necessary data to assist Management with account specific decisions• Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.• Auditing accounts to ensure accurate billing and client specific information

Baltimore, Maryland Area

• Supported and maintained multi-server (Avaya, CS1000, IP-PBX), multi-vendor Skype for Business Unified Communications Platform.• Provided technical support by troubleshooting windows 7/8/10 to customers calling and visiting the IT Faculty/Student Service Center.• Reimaged hard drives by using master hard drive to copy images with kangaroo machine.• Monitored HEAT ticketing system and completed follow-ups to make sure end-user problems were solved and they were comfortable using new systems.• Built out and configured enhanced 911 services system with Microsoft Skype for Business and West Safety Services that correlates an exact location with a physical port to improve 911 and Public Safety response.• Trainer and Member of TechKnow Squad which consists of training faculty, staff and students on the various technological advances that were available at Coppin State University through workshops and presentations.• Removed malware from end-user devices.

2500 West North Avenue, Baltimore, Md 21216

• Assisted in the supervision of the residence hall, responding to all requests and emergencies during duty hours. Remained on-call for the remainder of the weekend.• Be available to residents on a daily basis.• Actively inform residents of pertinent academic and University information.• Assisted, as requested, in the handling of all emergency situations (e.g., fire, health, safety).• Assisted in the opening and closing of the residence halls.• Assessed the physical condition of rooms before and after occupancy.• Interpreted and disseminated to the resident’s information/directives from Residence Life, Housing and Dining Services