Stavan Desai, Csm Email and Phone Number

Lead project implementations at all Hilton hotels globally. Collaborate with Product Owners, Vendors, Support teams on Change and Risk Management of system updates. Develop processes and train Global Deployment team. Serve as a point-of contact for Business Owners and Management Companies in transitioning their hotel portfolio. • Lead more than 325 Sales Systems implementation and hotel transition projects.• Managed the transition and decommission project of home-grown Sales Systems platform impacting 1200+ hotels.• Engineered and successfully implemented the Agile framework within Global Deployment team. • Ensure consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators.• Lead improvements to the efficiency and effectiveness of the project delivery service and contribute to the identification of areas of improvement.• Leading and coaching the project team as appropriate and according to the needs of the individual project.

Lead and Coordinate end-to-end software development projects by collecting Customer requirements, creating LOE (Level of Effort), and managing Sprints using Agile Scrum Framework. Work with the business on Project Approval and conduct all Agile Ceremonies like Backlog Grooming, Sprint Planning, Daily Stand-ups, Sprint Review and Retrospectives. • Led Agile Scrum ceremonies like Backlog Grooming, Sprint Planning, Review, Daily Stand-ups and Retrospectives.• Conducted Sprint retrospectives and capture action items for continuous improvement with future sprint cycles.• Collaborated with teams to support the Project Deployment and Production Go-Live for the customers.

Core team member of multiple projects that involved global implementation of Salesforce.com and Revenue generation. Work with multiple teams including Business Stakeholders, Vendors, External Customer and Hotel SMEs in requirements collection, BRD and FRD creation, lead testing initiatives.• Managed Salesforce.com global field-test project and provide weekly updates to leadership and stakeholders.• Served as Salesforce.com Administrator managing users, creating Objects, Workflows, Validation Rules, Report Types and Actual Reports based on customer need.• Spearheaded system and integration workshop leading to improved Lead/RFP tracking and revenue reporting.• Analyzed data that involves maintaining information for more than 4,300 hotels globally on a regular basis.• Tracked project costs and budget by interacting with the project director and finance department.

Support the Associate Dean of Undergraduate programs in proposal research and design for introducing a new degree. Coordinate activities among other students and volunteers to successfully conduct the Director’s conference at the university. Develop collateral and presentations for the professors as requested.• Performed analysis and market research to support a new Bachelor of Science in SCM degree proposal.• Managed several projects related to marketing and web for Supply Chain Management (SCM) Programs.• Extensively used MS Excel and MS PowerPoint to prepare charts and presentations based on requirements.

Manage the enhancement features rollout of the new Blackberry Mobile Application. Coordinate with multiple teams in collecting requirements and strategizing the development efforts. Conduct multiple analysis and provide recommendation on the changes Leadership teams.• Responsible for gathering and documenting business requirements in an easy to understand format.• Conducted GAP analysis, Forecasting, ROI analysis, SWOT analysis, Cost benefit analysis and Competitive Analysis.• Coordinated and managed tasks between different stakeholders in Blackberry Product Migration.