My duties include at Erase All Kittens October - Onwards :Liaising with directors of Erase All Kittens to continually improve overall business growth and performance.Planning and implementation of internal and external business development strategy, managing key stakeholder expectations and meeting strict KPI’s and deadlines.Creation and implementation of sales strategy via video call, phone, email, and social media.Creation and implementation of customer relationship management via video call, phone, email, webchats and social media.Created and implemented a marketing campaign using social media influencers, webinars, email shots and brochures.Led a beta testing project with 600+ game users to seek feedback and areas for game development.Creation of business partnerships strategy, proposals and hosting of meets.CRM management and administration.

I lead the Business Development Consultant (BDC) position for TwinklHive. TwinklHive is a business accelerator that provides investment for startups within the education technology market. The BDC service is provided to companies invested in by TwinklHive. As part of the service I have worked with Learning Ladders (School assessment and learning platform) and Erase All Kittens (An online coding game for children ages 8-14).My duties include at Twinkl Hive:Liaising with Twinkl Educational Publishing COO and heads of departments to continually improve the BDC service provided to TwinklHive companies.Liaising with TwinklHive invested company CEO’s to consult on marketing and sales strategy.Selling the BDC service to companies that would benefit from my service, and managing service availability.Creation of marketing materials to promote the BDC service via internal and external communications. This includes service brochure creation, flyers, presentations and blog writing.Adherence to strict targets, KPI’s and deadlines.

My duties included at Learning Ladders March - July 2021 :Liaising with directors of Learning Ladders to continually improve overall business growth and performance.Planning and implementation of internal and external business development strategy, managing key stakeholder expectations and meeting strict KPI’s and deadlines.Creation and implementation of sales strategy via video call, phone, email, webchats and social media.Creation and implementation of customer relationship management via video call, phone, email, webchats and social media.CRM management and administration.

I worked as one of eight Account Managers for the Twinkl Schools Team. We were the first point of contact for all school-related enquiries. We worked closely as a team to deliver excellent customer service, through email, phone calls and webchat. The role required me to be adaptable and versatile as I was required to work within different departments throughout the Covid-19 lockdown. I helped both Twinkl Cares answer individual account related queries and Twinkl Parents with moderation within groups on Facebook. Both experiences have were very enjoyable.My duties included :Providing guidance and information to schools interested in Twinkl memberships. Via phone calls, emails and webchat.Implementing sales strategy to generate renewals and upsells.Adherence to strict targets, KPI’s and deadlines. This included sales targets, renewal rates and call answering targets.Liaising with other internal departments including finance, product development and marketing.General administration.

Working as part of the team at Anytime Fitness Sheffield Arena, has given me valuable experience within the health, wellbeing and fitness market. I learned to engage with members on a personal level and help implement positive lifestyle changes. I simply love this job because of the buzz you get seeing members/clients strive to their successes. During this time I developed my own brand Spartan Fitness & Nutrition of which has thrived on the back of the gyms successes. My Role Includes1-1 Personal Training, Group Training, Workout & Nutrition Plan Writing, Class Planning and Implementation, Inductions, Membership Sales, Working To KPI's, Social Media Marketing, Clubwise Operation, Gym Maintenance.

Working for David Village Lighting (DVL), we had both retail and business clients. I was responsible for all customer enquiries we received via phone call, email and webchat. I was tasked to ensure all customers were informed on their orders and most importantly had a positive experience of the company.A very important area of the DVL role, one I particularly enjoyed, was managing our supplier accounts. I displayed strong persuasive B2B communications which allowed me to improve working relationships, turnover of stock and customer communication. This was key when working on large time-sensitive projects. Every day was different and required me to problem solve, improve processes and monitor team efficiency. Due to the expansiveness of the role, I had to always be organised to ensure that the customer received the best possible experience possible.Developed and implemented customer relationship strategy via phone call, email and webchat.Developed and implemented supplier management strategy.Led a team of stockroom and dispatch staff to meet strict KPI’s in regards to customer satisfaction.Managed logistic suppliers to ensure a quick turnaround.Worked closely with managing director to improve business processes.

I enjoyed working for a charity that is very successful and well serving of the people of Sheffield. I was tasked to increase the awareness of the charity through the use of social media. I designed a strategy to operate on both Twitter and Facebook; to increase donations and generate support for many of the campaigns the charity runs.I completed a Yorkshire Tough Mudder 13 mile obstacle course in support of the charity in August 2015. I raised £350 in donations to support the Oncology & Neurological ward at the Hallamshire Hospital, they have help me, my friends and family through the worst and I felt it would be a great way to say thank you for all the amazing work they do. I joined the fundraising team in time for the latest campaign, to build a new helipad at the Northern General Hospital. The 'Helipad Appeal' is a 2 million pound project which requires a 585 thousand pound investment in donations, to build a new landing pad for emergency air teams in the South Yorkshire region. The plan would reduce the time taken by doctors to see emergency patients, saving time and potentially lives in many cases.My role included Developing Digital Marketing Strategy • Social Media Planning • Social Media Operation • Copywriting • Creative Campaign Planning • SEO • Tweetdeck • Raising Donations

Working as a Sales Assistant for Speedo UK, has given me confidence in delivering fantastic customer service in a busy retail environment; the ability to up sell products to meet and exceed targets, and has taught me effective ways to visual merchandise a store environment to entice purchase and catch the customers eye. I have worked at many high profile swimming events including the ASA National Age & Youth Group Championships. I was the stores social media operator; I was in charge of representing the store of Ponds Forge to the rest of the The Pentland Group brand through a staff intranet. This included regularly updates of store activities and photo uploads of event days.My role included •Store Key Holder • Sales • Cashing up • Visual merchandising •Writing daily reports • Social Media Operation • Till Operation • Processing Store Deliveries • Customer Assistance • Sales • Stock Room Organisation

Working as Advice & Information Ambassador for Sheffield Hallam University was an extended position of the student ambassador role, the position involved specifically welcoming new students to the University and ensuring that they were well introduced to the campus. I would act as the first point of call for fresher’s in need of help, making sure they knew the whereabouts of the lectures and seminars. My Role included: • Answering frequently ask questions• Directing students/showing students to their needed locations• Distribution of flyers and other informative materials • Promoting the Sheffield Hallam University Brand

I worked as a Student Ambassador for Sheffield Hallam University, I was selected as a member of a strong team of 50+ students. The role required me to represent the university on open days by leading tours of the Hallam campus, discussing my experiences and presentibg student life talks to audiences of parents and future students. The role was initially a zero hour contract, however I was commended for my performance and asked to stay on part time throughout my final year. My Role included: • Campus and Student Accommodation tours • Individual chats with parents and Hallam applicants about my specific course and experience. • Leading student life talks• Promoting the university consistently throughout all tasks

I was tasked to promote Centa Transmission UK through the use of digital media. This involved creating a social media plan for use on Facebook and Twitter. I would research current trends and future opportunities within the market to create content, in a bid to increase followers/likes for the brand. I would also redirect any consumer activity to the Centa UK web page to assist with sales.The Role IncludedSocial Media Planning • Social Media Operation • Copywriting • Promotion/Advertising • SEO • Account Management