In this role, I support businesses and review existing procedures and formulate appropriate strategies tofacilitate business development and growth. This involves conducting in-depth analysis of a company'spolicies and processes to ascertain strengths and shortcomings and monitoring the market and competitor activities to identify and explore new business opportunities.Additionally, I prepare in-depth reports to review current business processes and make recommendations for improvements and establish methods for testing business applications and create templates for reports used to monitor application effectiveness, provide accurate forecasts and outline expectations.

As Service Team Manager, I am responsible for organising and overseeing the day-to-day management of the store from a service and staff perspective, delivering exceptional customer service, team training and development opportunities and supporting company objectives and community engagement plans. This includes effectively leading large multiskilled teams to work towards meeting or exceeding KPIs, analysing previous KPI results, noting successes and implementing plans for improvement. Additionally I take responsibility for the operational management of the store in the absence of the Store Manager.

In this role, I monitor the KPI’s of the store, supporting and developing teams to ensure the delivery of targets and service standards. I played an active role in the development of staff, monitoring performance and providing honest feedback, coaching and reviews, identifying potential gaps in training to create a high performing team. Also consistently ensured adherence to all company policies, procedures and codes of conduct, always acting with integrity and due diligence, reporting any issues which did not comply with this.

As Customer Services Desk Manager i'm looking after colleagues by:Delivering outstanding people routines for my teamDeloloping my teams skills and continually review their capability and performanceCreating a culture where we get the basics right all timeKnowing my colleagues and how they feel about working for me and TescoDeveloping great colleagues for today and leaders for tomorrowCommunicating purpose, plan and progressI also look after customers by:Listening to customers and act on their feedbackDelivering a great shopping trip for customers every dayEngaging my team to deliver the best availability for customers throughout the dayEncouraging my team to be passionate about products and servicesBeing proud of the first impression our customers receive from my areaLeading the service culture in my departmentFinally, i look after Tesco by:Protecting the brand by delivering legal compliance through our teamsConsidering safety in all i do so every colleague and every customer get home safe everydayActively control costs on my department and deliver my budgetsWorking with the business to grow salesEngaging my team to participate in bringing benefits to the local communityBeing a professional business manager

Began employment with Tesco as a Customer Service Assistant, providing a high standard of work and gaining promotion to Team support, Grocery Manager, Customer Services Manager and Checkouts Services Manager.

• Creating in-depth reports and presentations on a business’s processes• Providing forecasts and expectations• Suggesting solutions to business problems• Establishing methods for testing business applications and creating templates for reports used to monitor application effectiveness • Hosting workshops and staff presentations within a company• Working closely with key customers to keep them updated on process changes designed to improve service• Establishing communication networks with other Consultants who work as IT or Recruitment Specialists• Studying new and potential trends within an industry• Discovering new opportunities and markets for businesses to expand in• Finding new financial avenues to keep a company solvent

As a checkouts team support i cared about my colleagues by:• Understanding what may be getting in the way of individuals delivering a great service andactively remove these obstacles with them.• Celebrating success within our team, being creative in the way I achieve this.• Being readily available to resolve customer and colleague queries, leaving them with asmile on their face.• Ensuring our team are dressed for service and positively reflect our brand.• Providing constructive feedback to Team Manager on individuals contribution to servingour customers well.• Role modelling great customer service and standards of dress, demonstrating a naturalenthusiasm to delight our customers.• Delivering all Operational training for colleagues working within the checkout area, liaisingwith Checkout Manager to complete validation and recording of training.• Ensuring our colleagues have the tools to deliver their role well.• Developing my own Operational and Behavioural Skills.Effectively co-ordinate our resource to provide excellent service to customers by:• Co-ordinating colleagues, ensuring they are supported with breaks at the correct time andcustomers have the right number and type of tills available.• Forward planning to ensure right resource is available at the right time in the coming week.• Updating the Duty Manager to ensure they are kept well informed and able to pro-activelysupport.• Supporting my managers to co-ordinate seasonal, community and charity events, creatinga great inclusive atmosphere.• Being knowledgeable of department KPI’s and delivers the practical actions required toachieve these.Support our team by delivering communication updates by:• Delivering Team 5 communication to my allocated team, ensuring they are kept wellinformed.

• Communicating with senior management about existing and new marketing activities.• Organising promotional events such as trade shows and ensuring the prompt delivery of materials and products by• coordinating with staff• Working with advertising departments or agencies to increase customer acquisition.• Managing and creating appropriate content for a variety of channels.• Evaluating and improving marketing campaigns with possible solutions to fit within budgetary constraints.• Identifying measuring marketing outcomes to increase the efficiency of marketing activities within the company.• Recruiting and training Marketing Assistants to assist with event coordination and sales.

• Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence in the ERP implementation market.• Achieving 16% growth and exciting sales targets by successfully managing the ERP sale team and by assessing the team’s strengths and weaknesses.• Establishing productive and professional relationships with key personnel in assigned customer accounts.• Building and promoting healthy, long-lasting customer relations by partnering with them.• Providing daily reports of field sales success and communicating the Voice of the Customer (VOC) data to the board of directors.Key achievement: Developed from the beginning the ERP division of the company. Oversee its growth and establishment in the market while meeting company sales targets and profitability.

Manager of Project: Application of Enterprise Resource Planning software for the monitoring and reporting of financial data in 6 Hospitals across the northwest of Greece.• Meeting with stakeholders to identify project requirements, delivery timelines and costs.• Developing detailed project plans to guide clients, staff members and project teams and revising based on changing needs and requirements.• Identifying and assigning project tasks based on the skill sets, experience and strengths of staff members.• Monitoring project performance to ensure timely delivery.• Compiling and submitting project status reports to management and other stakeholders.• Coordinating relevant stakeholders for efficient project implementation.• Providing leadership, customer relations and communication to liaise effectively with all project stakeholders ensuring project’s kept under budget and timeline.Key achievement: Project was delivered 3 months ahead of planned completion and 2.5% under budget.

• Organizing team schedules, handling staff issues and authorizing vacation annual and sick leave• Evaluating employee performance and providing training and guidance as needed• Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget• Filling in for absent employees and assisting teams as needed to successfully complete projects• Ensuring that employees follow company policies, as well as health and safety regulations• Ensuring a high and consistent standard of customer service• Initiating and driving marketing efforts and informing clients and employees about promotions • Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.

• Ensuring the accurate and timely filing of records to keep the company books up to date.• Locating or tracking invoices, receipts, purchase orders and other financial records.• Reconciling accounts at regular intervals.• Processing payments, invoices, income and receipts and entering data into accounting software or databases then filing hard copies.• Managing employee expense claims.• Developing monthly financial statements including cash flow, profit and loss and balance sheets.• Providing financial data or reporting to management for audit purposes.• Keeping financial records organized and easy to access.