Works as a partner with the manager to oversee office staff and to make sure that all office activities align with Workforce Solutions mission. I lead, coach, mentor and monitor staff to ensure they are equipped and properly trained to carry out assigned work. Lastly, I create an office environment in which staff are focused on exceptional customer service for our internal and external customers.

• Direct community-based job search, interviewing and resume seminars and workshops to inform customers in starting a career, changing careers or acquiring new career opportunities. • Facilitate discussions among members of a group in a professional and interesting manner to achieve the objectives of seminars and presentations. • Provide professional customized one-on-one resume review and interview preparation assistance. • Inform customers of additional resources available within the Workforce Solutions career offices.

• Provides job search guidance and career advice.• Provides direct job matching of open system postings with the customer’s skills and work requirements.• Helps customers to access basic self-help services through effective use of the resource library.• Communicates knowledge of all services offered by Workforce Solutions to customers. Special Assignments & Workshop Facilitation • Facilitates career, resume and interviewing skills workshops including all Job Club, resume writing, interviewing and job search seminars.• Provide one-on-one resume assistance and interview preparation to improve client job readiness. • Maintains knowledge of current employer hiring practices.• Develops customized presentations according to Workforce Solutions Job Search Seminar Issuance.• Manage all digital marketing for the location, including social media and email.• Manage office events and meeting calendar.• Participate in Workforce Solutions focus groups and H-GAC committees geared to the improvement of customer experience and company reach.

Evaluates administrative and operational processes to identify areas of vulnerability, make recommendations and implementing measures of improvement. Conduct investigations of individuals and organized groups allegedly committing social services fraud. KEY ACCOMPLISHMENTS:• Participated in the identification of $24MM+ in social services fraud and the collection of over $14MM.• Successfully managed multiple concurrent projects through strategic planning and goal setting. • Coordinate and facilitate training for all Bureau of Fraud Investigation (BFI) staff members for investigative, administrative, and operational strategies.• Research policy guidelines and process flows and ensure compliance with regulations and procedures.• Lead focus groups and committees to identify areas of improvement and streamline BFI operations. • Evaluates administrative and operational processes to identify areas of vulnerability, make recommendations and implementing measures of improvement.• Created and facilitated several enrichment training sessions to improve productivity.• Lead role in the recruitment of new investigative talent.

Served as BFI Training Coordinator. Identified and resolved personnel issues with the supervisory reporting chain and the Assistant Deputy Commissioner on disciplinary actions grievances and other matters.KEY ACCOMPLISHMENTS:• Established and developed cooperative relationships with cross-functional teams within BFI, IREA, HRA, and other local, state, and federal agencies.• Created and facilitated internal enrichment sessions to foster staff development and motivate future leaders.

Supervised 6-7 investigators performing welfare fraud investigations that involved social benefit programs. Prepared unit statistical reports to ensure unit compliance with agency regulations. KEY ACCOMPLISHMENTS:• Ensured that all subordinate staff members adhered to agency guidelines during investigative interviews. • Schedule staff members for various training courses as needed.

Conducted special investigations requiring extensive field work with Social Service Program applicants and recipients.KEY ACCOMPLISHMENTS:• Made recommendations based on the findings of various investigations.