Stacey Rainwater Email & Phone Number

Katy, Texas, United States

Katy, Texas, United States

Katy, Texas, United States

Portraits and Event (commercial or private) Photography services.Scan negatives to digital filesConvert VHS to digital files

Houston, Texas, United States

Develop and distribute via email the weekly company newsletter, policy/procedure changes, software enhancements, and all other announcements requested by the executivesMaintain the operations procedure manual to ensure compliance guidelines are metMaintenance internal websites Perform monthly quality assurance (QA) end-user testing for the Business Analysts, report errors discovered and make suggestions on ways to improve the end-user experience Complete monthly analysis reports of refunds (over 7k entries/month) and new accounts opened (approximately 1k accounts/month selected for review) for 16 District Support Managers Frequently complete projects for the EVP/Director of Retail SupportManage 3rd party vendor relationships

Houston, Texas, United States

Launched and co-managed a high-volume contact center for internal employees Supported banking center employees with answers to procedural questions, approve transactions outside of their authorized limits and provide assistance with legal documentsCoached team members on ways to improve their call time by providing guidance on where to locate the best available resources, perform one-on-one counseling sessions, and hold monthly staff meetings Performed quality assurance testingCompleted projects for the executives when requested

Managed a team of customer service and operations specialists working towards a common goalMaintained required reporting to keep the banking center compliant with all established guidelines and pass internal audit reviewCoached and trained team members through one-on-one review sessions as well as monthly staff meetingsBoosted and maintained staff morale, conducting daily huddles to communicate goals, strategies, and new initiativesRecruited and trained bank personnel and managed performance evaluationsCreated new client opportunities through business development, monthly promotions in the banking center, and customer referral incentivesOpened new accounts, completed loan application and closed/funded approved loans

Manage a team performing various tasks such as: Loan by Phone Switchboard E-statement enrollment Maintenance of online banking passwords and respond to secure messages Credit InquiriesGeneral Customer Service inquiriesCoach and develop team members through one-on-one sessions as well as group staff meetings.Participate in committee meetings for improving products/services available to clients.