Modern Age Computer Consultants is a privately owned Managed Service Provider (MSP) to some of Canada’s leading insurance brokerages and law firms.• Delivered executive support to the CEO by managing over 200 external contacts and ensuring timely communication, while overseeing daily office operations, including server maintenance, IT equipment procurement & installation, and office expense management.• Led 'Project CDPM’ (Customer Database Platform Migration) to enhance data security and improve database management. Efficiently managed IT operations and provided strategic support, demonstrating strong technical and managerial skills.

• Managed, trained, and coached new hires in shipping & delivery operations for Amazon UK, IN, and COM platforms.• Innovated solutions to complex problems through logical reasoning and identified trends to suggest process improvements.

Shopperz Point was an online retailer specializing in affordable, eco-friendly fashion by reselling high-quality pre-owned clothing.• Established and managed an online e-commerce business specializing in the resale of high-quality clothing and various items.• Developed and executed a strategic business plan, focusing on sourcing, curating, and marketing a diverse range of merchandise to a targeted audience at an affordable pricing.

• Delivered exceptional customer service as a representative at Amazon, efficiently resolving issues to enhance customer satisfaction and drive sales growth.• Utilized strong problem-solving skills and product knowledge to manage high-volume interactions, contributing to increased sales and improved service metrics.