Stephen Chun Email & Phone Number

United States

• Business transformation consulting to drive sustainable strategy, operations and organizational success at speed while building internal problem solving and leadership capability
• Interim SVP Operations for Cirrus Aircraft
• Interim VP Supply Chain for Cirrus Aircraft
• Senior Advisor/Executive Coach and Consultant for Lean Coaching Inc.
• Developed New Product Introduction System and delivery model for aircraft design/manufacturer
• Designed proposed operations and network strategy for $30B industrial manufacturer

Boca Raton, FL, US

• Led, Prepped and drove the operational improvement for eventual company sale
• Captured annual $100M savings across the business within a 3 month timeframe
• Methodically exposed and drove Revenue cycle performance: revenue growth, decreased AR aging, clinical accuracy and overall patient experience
• Integrated company strategy with clear measurable targets, KPI's and performance visibility across the organization to drive problem solving speed, capability and actual impact (financially, operationally, and patient.
• Additionally, Led PMO and Operations excellence teams to build both leadership capability and ensure delivery to timely targets

US

• Drove systemic change under Executive Vice President: Optum Care, CSG, Optum360. Acting Chief Revenue Cycle Officer for Optum360.
• Within 6 months in Optum360, achieved positive service level metrics while saving key customer business relations moving Net Promoter Score from negative to positive 30.
• Designed and implemented best in class Operating Model to increase $500M in new net revenue for key hospital customer while targeting to reduce Optum360 cost to collect by 30%.
• Operationalized Net Promoter Score (NPS); launched The OPTUM Performance System

Have served clients from Fortune 100 to private equity. Responsible for business development, client relations and sustained value and impact from a human centered approach: Executive lean leadership coaching, strategic development and implementation, change management, etc.Lean Consulting Associates is a unique network of former Toyota and key supplier.

Randolph AFB, TX, US

Developed and introduced Strategic process and framework piloted in USAF Pacific Air Command, Hawaii Air National Guard and targeted as the model for other commands. Oversight by 4-Star General of PACAF, Major General of Hawaii Air National Guard and Washington personnel. Transferred lean leadership skill and knowledge to senior leaders to help achieve.

Vacaville, CA, US

Helped to initiate and launch this airplane startup for the new light sport aviation category. Leveraged learnings from transforming Cirrus aircraft to an early stage start up and development of ICON aircraft. Developed operating and cost model leading to eventual funding.

Transition Executive for private equity acquisition from entreprenuer/family owned to a series of holdings. Responsible for the P&L of the business with revenues of $30M in the medical/dental prototyping, manufacturing and sales. Created and launched performance and human development systems to enable workforce prioritization, alignment and implementation..

Various US Locations, Nationwide, US

Owned by private equity for some years, transformed $80M revenue business and 2nd largest restorative dental lab in North America to be positioned for sale in 18 months. Brought business leadership, operations excellence and strong analytics to stabilize company while balancing to the high technical artistry and skill unique to this industry.Developed and.

Duluth, MN, US

Cirrus aircraft seen as the new generation and must have aircraft. Stephen grew operations capability to meet build to order requirement. Increased market share from 11% to 40+% while doubling productivity. Eventually captured #1 position to replace 70 yr. incumbent Cessna in this class of aircraft. Responsible for $30M annual operating budget: process.

US

Experienced hire brought into McKinsey to help launch and grow McKinsey Manufacturing Practice (MMP) based on Toyota Production System lean principles. Client service and expertise to diagnose, develop system design and implementation against measurable targeted strategic impact. Developed internal Firm knowledge and skills to educate and further build.

Toyota City, Aichi Prefecture, JP

Lean Toyota Production System Manager of Toyota's first historical plant in North America and 2nd plant outside of Japan. Developed and implemented plant-wide production system vision resulting in increased productivity, greater order flexibility and 50% inventory reduction. Improved overall leadership and lean capability through rotation training program.

Moffett Field, California, US

Mba

Bs, Mechanical Engineer