Thomas St. Clair Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Sydney, Nsw, Au

San Francisco, California, Us

Planned and organize technical product training, soft skills development, and onboarding training plans for Splunk’s Support organization as part of the Support Enablement team.Designed and implemented global talent development programs, such as a quarterly peer recognition program, revised new hire onboarding procedures, leadership and manager development, technical training, and career pathing for all Support roles.Advised Support senior leaders on talent best practices and used a data-centric approach to propose new programs and activities to leadership to enhance employee engagement and performance.Operationalized talent management activities by developing formal processes and program structures. Examples include improving Support’s hiring process, creation of technical enablement, and implementing a customer experience training program.

San Francisco, California, Us

Managed the end-to-end onboarding enablement plan for Customer Success departments, including planning, implementing, and revising role-specific learning paths on a Learning Management System and supporting technical aspects of Field New Hire Training.Collaborated with business stakeholders (managers and enablement leads) to assess training needs and requirements for Customer Success teams and Splunk Partners.Collaborated cross-functionally with stakeholders, instructional designers, program managers, and product teams to drive technical enablement efforts with a regular quarterly cadence.Assisted with enablement efforts around Splunk Cloud, machine learning, and blockchain products in addition to baseline onboarding enablement.Coordinated the conversion of multiple internal training credentials to a public-facing certification, reducing the total amount of time to earn the certification (ramp time) by at least 40 hours and simplifying the learning path for Professional Services Consultants.Planned and implemented the technical enablement plan for .conf19, Splunk's annual user conference, including assisting with a robust communications plan, running a global technical enablement call with over 400 attendees, and coordinating technical product launch enablement for all Customer Success roles.

Mclean, Va, Us

Contract position for Sony; hired as a full-time employee over 6 months ahead of schedule.

Chantilly, Va, Us

Intelligence Community work for a Department of Justice contract, generating reports and assisting with client projects.Analyzed and technically exploited IED associated mobile phone electronics, SIM cards, and SD cards in order to recover electronic data. Identified and soldered electronic components to facilitate device reconstruction and analysis.Responsible for training new team members in technical and business-related skills and topics, and recommended improvements to workflow and reporting processes.Obtained the IPC-7711/IPC-7721 Certified IPC Specialist certification.

Blacksburg, Va, Us

Designed and facilitated information security awareness training for 20 university departments, communicating concepts to both technical and nontechnical employees. Served as the subject matter expert and internal consultant to a team of 13 system administrators and application developers regarding a variety of information, system, and software security topics.Coordinated risk management and information security troubleshooting activities.Obtained the GIAC GCWN Windows Security Administrator certification.

Arlington, Virginia, Us

Trained in the Target Digital Network Analyst work role, requiring an active Top Secret-SCI federal clearance. Obtained the CompTIA Security+ and Network+ certifications.

Assisted information security consultants with contract projects, performing tasks such as port scanning and Windows system hardening.

Radford, Va, Us

Mentored student peers in a variety of subjects, including computer science, math, study skills, and resume building.

Radford, Va, Us

Worked with computer science professors in course labs to coordinate student activities and projects for over 40 students per semester.Held office hours to tutor students in lecture and lab topics.

Master Of Human Resource Management, Organizational Leadership And Change Management

Bachelor Of Science (B.S.), Computer Science